[Apologies for cross-posting]
Hi all,
Duke University Libraries is hiring a User Experience Researcher
<https://duke.is/dukelib-uxr> to join our Assessment & User Experience
Strategy department
<https://library.duke.edu/about/depts/assessment-user-experience>. I know
I’m biased, but you really will not find a better group of people to work
with, and we have a long history of doing meaningful and impactful work for
the libraries.
The search is on a bit of a shortened timeline, and we encourage
applications by our priority deadline of *Monday, October 7*.
Please don't hesitate to reach out to me if you have any questions (Angela
Zoss, [log in to unmask]). I’m happy to say more about the goals and
context for this position.
If you know of others who may be interested, please do share!
Thanks,
Angela
*User Experience Researcher <https://duke.is/dukelib-uxr>*
The User Experience (UX) Researcher conducts research to learn about and
improve the experience of Duke University Libraries users as they interact
with web platforms, physical spaces, and library services. The UX
Researcher assists in planning and coordinating user research broadly
across the Libraries, including collecting, analyzing, and documenting data
useful for evaluating library operations and understanding user needs. They
contribute user experience research expertise to project teams tasked with
designing or improving user interfaces, both public-facing and
staff-facing. They bring experience in and passion for equitable and
ethical user research (e.g., a current understanding of best practices for
inclusive and privacy-protecting user research, as well as research methods
that respect underrepresented and vulnerable populations). They serve as
project manager for collaborative efforts related to user experience
research or recommended improvements.
*Responsibilities*
*User Experience Research (75%)*
- Initiates, collaborates, and advises on User Experience (UX) research
projects, including designing and coordinating usability studies, focus
groups, surveys, and interviews
- Coordinates with library staff stakeholders to establish research
needs; follows best practices in the ethical design of studies and analysis
of data
- Partners with AUXS staff to maintain user recruitment lists and
conduct outreach for studies
- Synthesizes research findings into insights and recommendations to
improve library platforms and inform organizational decision-making
- Generates written reports and other outputs to communicate results to
stakeholders; advocates strongly for changes that would improve the
experience of library users, including members of underrepresented or
marginalized groups
- Contributes user experience research skills to platform development
project teams; supports and consults on various phases of UX research –
e.g., information architecture, user flows, visual design, accessibility,
usability testing
*Project Management (20%)*
- Serves as team lead for collaborative projects related to UX research
or the recommendations generated by previous research
- Writes project proposals, schedules and leads project meetings,
coordinates work toward project outcomes, communicates project status, and
leads project postmortem review of lessons learned
*Additional Responsibilities (5%)*
- Consults regularly with counterparts at Duke University’s professional
school libraries and within the Triangle Research Libraries Network (TRLN)
- Displays continuing growth in professional and subject knowledge and
takes an active interest in the profession. Growth and interest should be
demonstrated through continuing development of professional knowledge and
abilities, membership and participation in professional organizations, and
service to the library, University, or community in a professional capacity
- Performs other duties as assigned
--
Angela M. Zoss, Ph.D. (she/her/hers)
Head, Assessment & User Experience Strategy
<https://library.duke.edu/about/depts/assessment-user-experience> department
Duke University Libraries
Phone: 919-684-8186
Email: [log in to unmask]
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