“Much progress has been made in aligning library services with changing (and increasingly digital and networked) research and learning environments. At times, however, this progress has been uneven, fragmented, and reactive. As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts.”

To read more, see “A Service Framework for Libraries,” D-Lib Magazine 12, no. 7/8 (July/August 2006). Available from http://www.dlib.org/dlib/july06/lavoie/07lavoie.html (accessed July 27, 2006).