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By the way, given the gems coming through on this discussion I want to be explicit that if I use anything from you all that I hadn't already come up with, you get credit in my presentation. Thanks, Roy On 11/6/07 11:56 AM, "Thomas Dowling" <[log in to unmask]> wrote: > Roy Tennant wrote: >> Consumer Rights >> > > Coupla thoughts: > > - I have a right to a reasonable return on my investment in a > maintenance contract > - I have a right not to be an involuntary beta tester > - I have a right to take technical questions to staff capable > of understanding and answering them > - I have a right to have my work on local customizations and > settings preserved across upgrades > >> - I have a responsibility to request new features responsibly >> > > This could probably be broken out in finer detail: I have a > responsibility to consider my user's needs as well as my own in making > enhancement requests. I have a responsibility to verify that the > enhancements I request are really what I want. I have a responsibility > to assign enhancement priorities fairly (i.e. they can't all be Top > Priority/Ultra Urgent). > > > -- > Thomas Dowling > [log in to unmask] --