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Hi folks - What do you include in orientation when you hire a programmer (excellent, experienced, of course), who isn't familiar with library-land? MARC is a given, ditto the ILS, plus e-resource management back end (OpenURL parsers, proxies and the like). From those of you who came into libraries for other industries: what do you wish you knew about libraries, library/info science, and library operations when you began? I'm especially interested in anything which gave you an "ah-ha!" moment when you were working with library data -- the implicit things which didn't make sense until you knew why those crazy librarians did things the way they did. Also - which resources were particularly valuable to you as you gained familiarity with your new environment? Your insight is deeply appreciated, Laura J. Smart Metadata Services Manager, Caltech Library [log in to unmask]@gmail.com