Greetings, all, and apologies for cross-posting: I am looking for examples of policies/procedures/guidelines that govern patron/user created library web site content. If you have an official policy, and wouldn't mind sharing, please send it to me (whether attached as a document or link) off-list. If there's interest, I'll happily summarize for the group. Would love to hear from public libraries especially, but academics/specials/everyone too. Other things we'd like to know: 1. Do you require administrator moderation for user-generated content? 2. If you allow/require users to create web site accounts, do you limit account creation to your library users only, or can anyone create an account and add content? 3. If you do require user verification, how do you accomplish that? Manually? Automatically against the ILS? 4. Do you delete user accounts after a period of inactivity? If yes, how long? Our situation: we currently allow anyone to create an account in the public-facing Drupal site, but the result, no surprise, is that we have hundreds of junk/spam accounts and only a few legitimate users writing book reviews. We want to clean up the user data in the database, but also have some guidance/governance moving forward to prevent this in the future. We also want to keep the process easy for the legitimate users who want to create content, especially because the current iteration of the site was designed to encourage user-written reviews, and we do have a handful of people who write nice, even multi-lingual, reviews. I want them to feel that it's easy to contribute, but on the other hand, I'm pretty sure user "Canadian-Pharmacy-RX" isn't interested in talking about the bestseller s/he just read... Thanks in advance! Nina Nina McHale, MA/MSLS Assistant Systems Administrator Arapahoe Library District milehighbrarian.net Facebook & Twitter: @ninermac