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Junior Content Specialist ITHAKA Princeton, NJ ITHAKA (www.ITHAKA.org) is a not-for-profit organization dedicated to helping the academic community use digital technology to preserve the scholarly record and to advance research and teaching in sustainable ways. ITHAKA provides innovative services that benefit higher education including JSTOR, Portico, and Ithaka S+R. ITHAKA is headquartered in New York, NY with offices in Ann Arbor, MI and Princeton, NJ. The Jr. Content Specialist will work closely with vendors, Publisher Relations, Content Development, User Services and other internal departments to meet deadlines and ensure that existing and incoming publishers' electronic scholarly content is processed in accordance with best practices and quality control guidelines. This position reports directly to the Manager of Content Production: Live Environment. The position's responsibilities may include, but are not limited to: Act as a quality control analyst in the production and publishing of publisher content; Execute production activities based on established business goals and needs; Quickly respond to and effectively troubleshoot and resolve problems either generated by the system or identified by publisher/publisher relations or end- users; Delegate problems that require additional clarification and/or resolution to appropriate technical staff or publisher relations; Maintain and track vendor turnaround times and processing metrics; Follow and foster guidelines and best practices in quality control of content; Other duties as assigned. A successful Jr. Content Specialist will be: A self-directed, self-motivated individual who feels comfortable taking on a broad and changing set of responsibilities; seeks out additional work/responsibilities in a fast-paced and rapidly evolving organizational environment; and looks for pro-active ways to improve and enhance communication and workflow processes. Ideally, the perfect candidate will have familiarity with electronic or technical publishing and will possess strong problem solving skills. Required Qualifications: Basic knowledge of rich text markup languages such as SGML, XML, or HTML. Experience in working with complex textual data. Excellent organizational skills, with a strong attention to detail, a proven track record of meeting deadlines, and a willingness to work in a hands-on environment. Strong analytical skills for effective problem solving. Working knowledge with Microsoft Office products. Excellent communication and interpersonal skills. Bachelor's degree or equivalent experience in publishing, production, quality control, training, or technical support. Desired Qualifications: Experience in publishing, production, quality control, training, or technical support. Understanding of quality control methods, procedures, and guidelines. Familiarity with content management and workflow systems such as Documentum. Our benefits: *ITHAKA currently offers an extremely competitive benefit plan including: • Choice of two medical plans, one at no cost to the employee • Employer paid dental, vision, life insurance, and employee assistance programs • Employer contributed pension with a 6 month vesting period…And much, much more How to apply: Interested candidates can submit their resume, a detailed cover letter, and salary requirements to: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=ITHAKA&cws=1&rid=149 ITHAKA is an equal opportunity/affirmative action employer. *ITHAKA may make changes to its benefits from time to time. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/982/