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Hi, Yes, what version are you running? b,chris. On Tue, Jul 21, 2015 at 9:18 AM, KNOWLES Claire <[log in to unmask]> wrote: > Hi Michael, > > Have you posted to the ArchivesSpace Google Group > https://groups.google.com/forum/#!forum/archivesspace? I've found it > really helpful when I've had issues with ArchivesSpace. What version of > ArchivesSpace are you running? > > Claire > > -- > Claire Knowles > Library and University Collections > University of Edinburgh > > > > On 16/07/2015 18:44, "Code for Libraries on behalf of Bobak, Michael - > HPL" <[log in to unmask]<mailto:[log in to unmask]> on behalf > of [log in to unmask]<mailto:[log in to unmask]>> wrote: > > Good afternoon, > > I am trying to troubleshoot an issue we are having with our Archives Space > server. Currently, whenever someone tries to export a resource by > Downloading the EAD as a PDF we get an Internal Server 500 response back, > with a not so descriptive error text of (Error) Timeout::Error. Here is a > link to a screenshot of the error message. http://i.imgur.com/hLBJXRY.png > > I am led to believe that this has to do with a timeout issue with the > server and some script that is generating the PDF. I am just not certain > where the script or configuration file reside within the AS structure in > order to increase the timeout value. Hopefully someone has some idea where > I should look. If I am way off with my assessment perhaps someone else > could point me in the direction as to what is causing this error. > > I appreciate any responses anyone may have! > > Regards, > Michael Bobak > > > The University of Edinburgh is a charitable body, registered in > Scotland, with registration number SC005336. > >