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Hi, Will- A few weeks back we implemented an Exam Lab at the University of Miami. https://libcal.miami.edu/reserve/respondus Initially, we considered supporting four products- Lockdown Browser, Respondus Monitor, ProctorU, and HESI. After some investigation, it was determined that we cannot offer ProctorU and HESI, since they don't have a software that we can install ahead of time. We are currently operating the lab with Lockdown Browser and Respondus Monitor without issues. We installed external webcams and deactivated the built-in cams so that students could pick it up record the 360-degree view of the room. I believe ProctorU and HESI are used in the medical field and have much stricter requirements. Let me know if you have any other questions. Thanks, Dhanushka. Dhanushka Samarakoon (He/Him/His) Head of Library Technology | Librarian Associate Professor University of Miami Libraries. 305-284-8844 | [log in to unmask] On Wed, Sep 23, 2020 at 3:48 PM Will Martin <[log in to unmask]> wrote: > One effect of the COVID pandemic is that our institution has turned to > ProctorU for conducting remote, socially-distanced exams. They have a > live proctor service, but it's very expensive, so the university is > pushing most people to use their automated service. > > We've had students coming into the library looking for someplace they > can take ProctorU exams, and we haven't had much luck helping them. The > software demands: > > - a computer with a web cam > - some moderately complex setup, including allowing a remote person to > type in the password to get into the exam > - a private space with no visible or audible background interruptions > - no books, notes, phones, computers or clutter visible in the scene > - no windows > - a mirror behind the student so the software can check for notes posted > on or behind the monitor > > We just don't have any spaces that are well suited to this. Our study > rooms are equipped with computers, have windows, and lack mirrors. > We've had to simply tell students that we can't help them. > > We're kicking this up the chain of command because it seems like a > problem for the broader university, not just the library. But we're > still curious: have any of you dealt with this? What have you come up > with? > > Will Martin > > Head of Digital Initiatives, Systems and Services > Chester Fritz Library > University of North Dakota >