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AWS Business Support is essential for any organization that relies on its online services, including websites. If you only use AWS at the lowest level, say Lightsail only, you might not need it. If you employ the usual service mix, you really need Business Support to ensure continuity. Basic Support offers only access to documentation and support forums, with no access to the AWS support team. All the info is at https://aws.amazon.com/premiumsupport/plans/?nc=sn&loc=1 We run services for libraries on AWS, including websites and digital asset management systems. We haven't had to contact support very often — once or twice a year — but on those occasions, they have been invaluable. Thanks, Cary On Fri, Sep 25, 2020 at 3:23 PM Kun Lin <[log in to unmask]> wrote: > Hi > Does anyone has a library AWS account with Business Support plan? I am not > sure what’s included in the business support. What service come with this > plan? > > > Thanks > Kun > > Systems and Applications Librarian > Penrose Library > Whitman College > -- Cary Gordon The Cherry Hill Company http://chillco.com