You may be happy to learn you are not the only AEM customer experiencing
issues. I forget the exact error code, but it occurred roughly 3 weeks ago
and I have not been able to resolve it. I use AEM for Alma with our campus
Gmail. I am currently in the process of acquiring an updated Windows
virtual server. The current instance we are running on is Windows Server
2008. My hope was migrating to a newer version of Windows Server would fix
the issues, plus campus IT has been asking me to do the migration.

I will certainly let you know if upgrading to a newer version of Windows
solves the issue, but from your experience, it sounds like it may be moot.
I have not started working with our IT department system admins to
troubleshoot yet, but that is my next step.

Stay tuned...

On Fri, Jul 30, 2021 at 9:52 AM Hammer, Erich F <[log in to unmask]> wrote:

> Hi,
> This is a (library-related) IT question and not really a "code" question,
> but I'm hoping someone has a suggestion or two...
> Our workflow for ILL materials, holds and transfers between our own
> libraries requires slips of paper.  There is no way around that as best we
> can imagine, and we don't want to manually generate these bits of paper all
> day long.  We have Alma sending email "letters" for each of the (currently)
> 15 different kinds and/or locations for these needs, and then we use
> Automatic Email Manager ( to
> process them and print them to the appropriate receipt printer.  AEM is
> written/published by a very small group and is fiddly and we've had some
> hiccups, but it has generally worked.
> Until the other day when our servers were rebooted after the July updates
> that fixed the "Print Nightmare" vulnerability.  Now, we just get errors.
> "Normal" printing works from everywhere, but AEM can't manage it to
> anywhere (to any printer), and the company doesn't have a clue as to why.
> I can't (and shouldn't) back out of the updates, and have updated the
> printer drivers to the latest release. (Some brands of printers needed
> changes after Microsoft's fix.)
> Between Alma as a cloud service (i.e. without printing abilities) and
> Microsoft's "Modern Authentication" with 2-factor, and serious print
> spooler vulnerabilities and AEM quirkiness, I'm tired of this unreliable
> process.  I can't imagine we are the only library with this kind of
> workflow, and thus either we are doing it "wrong", or other folks are
> encountering this frustration too.  Thus, I am wondering what other folks
> are doing for this kind of thing.  Do others use AEM and are happy with
> it?  Are there other products out there that can run as a service (i.e. not
> within Outlook as a plugin)?
> Thanks,
> Erich
> --
> Erich Hammer            Head of Library Systems
> [log in to unmask]         University Libraries
> 518-442-3891              University @ Albany
> "Prayer /n/: how to do nothing and still claim you're helping."

Jason Hamilton
Library Systems and Technology Administrator
McCabe Library
Swarthmore College
610 328 8480