You may be happy to learn you are not the only AEM customer experiencing issues. I forget the exact error code, but it occurred roughly 3 weeks ago and I have not been able to resolve it. I use AEM for Alma with our campus Gmail. I am currently in the process of acquiring an updated Windows virtual server. The current instance we are running on is Windows Server 2008. My hope was migrating to a newer version of Windows Server would fix the issues, plus campus IT has been asking me to do the migration. I will certainly let you know if upgrading to a newer version of Windows solves the issue, but from your experience, it sounds like it may be moot. I have not started working with our IT department system admins to troubleshoot yet, but that is my next step. Stay tuned... On Fri, Jul 30, 2021 at 9:52 AM Hammer, Erich F <[log in to unmask]> wrote: > Hi, > > This is a (library-related) IT question and not really a "code" question, > but I'm hoping someone has a suggestion or two... > > Our workflow for ILL materials, holds and transfers between our own > libraries requires slips of paper. There is no way around that as best we > can imagine, and we don't want to manually generate these bits of paper all > day long. We have Alma sending email "letters" for each of the (currently) > 15 different kinds and/or locations for these needs, and then we use > Automatic Email Manager (https://www.automatic-email-manager.com/) to > process them and print them to the appropriate receipt printer. AEM is > written/published by a very small group and is fiddly and we've had some > hiccups, but it has generally worked. > > Until the other day when our servers were rebooted after the July updates > that fixed the "Print Nightmare" vulnerability. Now, we just get errors. > "Normal" printing works from everywhere, but AEM can't manage it to > anywhere (to any printer), and the company doesn't have a clue as to why. > I can't (and shouldn't) back out of the updates, and have updated the > printer drivers to the latest release. (Some brands of printers needed > changes after Microsoft's fix.) > > Between Alma as a cloud service (i.e. without printing abilities) and > Microsoft's "Modern Authentication" with 2-factor, and serious print > spooler vulnerabilities and AEM quirkiness, I'm tired of this unreliable > process. I can't imagine we are the only library with this kind of > workflow, and thus either we are doing it "wrong", or other folks are > encountering this frustration too. Thus, I am wondering what other folks > are doing for this kind of thing. Do others use AEM and are happy with > it? Are there other products out there that can run as a service (i.e. not > within Outlook as a plugin)? > > Thanks, > Erich > > > > -- > Erich Hammer Head of Library Systems > [log in to unmask] University Libraries > 518-442-3891 University @ Albany > > "Prayer /n/: how to do nothing and still claim you're helping." > -- Jason Hamilton Library Systems and Technology Administrator McCabe Library Swarthmore College 610 328 8480