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Hi Erica, Is there a training budget that you can take advantage of? There are some great classes but they cost money. For example, DeEtta Jones offers some great leadership training classes: https://www.deettajones.com/upcoming-programs Best wishes, Carol On Wed, May 11, 2022 at 5:40 PM Erica FINDLEY <[log in to unmask]> wrote: > All, > > In the past 3 years I have been taking on some System Admin > responsibilities for our ILS. My area of responsibility is supporting > Technical Services staff and I do things like troubleshooting, > configuration, and workflow review. ILS responsibilities are shared by a > very large team in my library and I am one member of that team. > > I feel like I have good technical skills like knowledge of the ILS, problem > solving, tenacity, and technical documentation. > > I am looking for some resources to start helping me develop some softer > skills like setting priorities, collaboration, training, delegation, and > internal customer service. I feel like I can do better especially in how I > support people running in to issues. > > I would really appreciate some recommendations from you all for resources > to help me in these areas. > > Thanks in advance, > > *Erica Findley (she/her)* > *Systems & Metadata Librarian* > *x80591* > Multnomah County Library > Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm > Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm > multcolib.org < > https://urldefense.proofpoint.com/v2/url?u=http-3A__www.multcolib.org_&d=DwIBaQ&c=slrrB7dE8n7gBJbeO0g-IQ&r=J-Vmhy5bW8ud1Q_151xZ3w&m=WdW0aS_IHrajNG090FtKXPrVTeNgrIFQxsZs0G6J8dOOcpnolyncfpI__CJstW-1&s=wc3UceRa870fcWnSMj9EZACwJ8yH0KicNKkHxU_t5Bw&e= > > > My pronouns are she/her/hers > -- Carol Kassel Senior Manager, Digital Library Infrastructure NYU Digital Library Technology Services she/her/hers [log in to unmask] (212) 992-9246 dlib.nyu.edu