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Hi Erich, MS Teams wasn't an option as the court was only using Zoom in this appearance. You could see this library patron's name on the "gallery list" and individual frames but not their live video. We do nothing in the library to block the video camera built into the laptop. Maybe next time I'll suggest using an external webcam? But, we've had worker applicants do Zoom interviews with no problem. As I shared, the last time I did a tech check to Zoom in a gusset on the laptop everything was fine until I pressed the Record button and it recorded video but not sound. MS Teams worked well. What I truly dislike is that I've emailed the Zoom rep several times in the past and they are always out of the office for days on end. Few companies provide tech support anymore. It's all user-solved tech solutions like the kind people on this list. :) Thank YOU, Charles. Charles Meyer Charlotte County Public Library Date: Wed, 16 Nov 2022 13:42:10 +0000 From: "Hammer, Erich F" <[log in to unmask]> Subject: Re: Zoom issues Teams has gotten a lot better over the last three years, but in my experience, Zoom "just works" and Teams is spotty. Most of the time, if a camera is malfunctioning, it will not be recognized and the user will be without any "slot" in the array of video feeds just as if they disabled the camera feed or didn't have one. If a user (on Zoom or Teams) is seeing their "picture" as a blank rectangle, almost certainly something was covering the lens. Some laptops have an integrated sliding cover that is *easily* overlooked if you don't know what you are looking for. Erich