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Teams has gotten a lot better over the last three years, but in my experience, Zoom "just works" and Teams is spotty. Most of the time, if a camera is malfunctioning, it will not be recognized and the user will be without any "slot" in the array of video feeds just as if they disabled the camera feed or didn't have one. If a user (on Zoom or Teams) is seeing their "picture" as a blank rectangle, almost certainly something was covering the lens. Some laptops have an integrated sliding cover that is *easily* overlooked if you don't know what you are looking for. Erich On Tuesday, November 15, 2022 at 17:38, Charles Meyer eloquently inscribed: > Hi my esteemed listmates, > > I have not enjoyed success in the lst 2 outings with Zoom. > > Their tech support is nonresponsive so when I have a choice I use MS Teams. > > 1st - a patron checked out a library laptop to Zoom her court appearance, > > All parties to the Zoom could hear her but never see her. > > There was no checkmark next to the “Stop Video”nor * Hide Self View*. > > She had to accept a continuance because Zoom would not show her on > camera. > > These are poor people who cnalt afford an A/V dept and Zoom shouldn't > require that. > > Has anyone encountered this tech iwse and how have you fixed it? > > 2nd - I had a live evemntrpogrma I created and hosted. It revealed a person > from another state fine and me on screen in Zoom. > > Everyone could hear everyone and even in the room could hear us both > where HDMI was connected from the laptop to the room's speakers. > > The second I clicked Record the audio went silent. With no time to make > Zoom happy, I created a new invite on MS Teams and it had no issues. > > Has anyone had that challenge and if so how did you fix it? > > Thank you! > > Charles. > Charles Meyer > Charlotte County Public Library