Hi folks, Iím wondering if anyone is using a CRM in their library, i.e. for tracking reference or service requests? Do you have a tool that works well? Benefits/pitfalls? Any info would be greatly appreciated! Lillian Hogendoorn -- Lillian Hogendoorn | Curator of Digital Experience Information Technology Services | University of Toronto Libraries [log in to unmask]<mailto:[log in to unmask]> she/her/hers I live and work on the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples. Learn more about the Toronto Purchase<http://mncfn.ca/torontopurchase/>.