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For quite a number of years the institution I worked at used the FOSS SuiteCRM system (previously SugarCRM) to handle many thousands of research requests. It was pretty 'suite' at the time <grin>. PHP/MysQL, extensible, with plugin architecture. Now the institution uses a commercial system. On Thu, Feb 16, 2023 at 11:59 AM Lillian Hogendoorn < [log in to unmask]> wrote: > Hi folks, > > I’m wondering if anyone is using a CRM in their library, i.e. for tracking > reference or service requests? Do you have a tool that works well? > Benefits/pitfalls? > > Any info would be greatly appreciated! > > Lillian Hogendoorn > > -- > > Lillian Hogendoorn | Curator of Digital Experience > Information Technology Services | University of Toronto Libraries > [log in to unmask]<mailto:[log in to unmask]> > she/her/hers > > I live and work on the traditional territory of the Mississaugas of the > Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat > peoples. Learn more about the Toronto Purchase< > http://mncfn.ca/torontopurchase/>. >