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I dealt with a QVC TracFone several years ago, so this might not apply anymore. At the time, the phone came with a default of like 90 minutes of calls when activated, PLUS a card that had to be activated on the phone to get the full 400 minutes (or whatever the QVC deal was at the time). You might want to ask if they still have the box and paperwork that came with the phone and see if there's a minutes card with it. Thanks, D. -- Debbie Krahmer No pronouns/Debbie or D Diversity and Inclusion Research Librarian Catherwood Library 239A Ives Hall 607-254-5257 [log in to unmask] Cornell University is located on the traditional homelands of the Gayogo̱hó꞉nǫ' (the Cayuga Nation). ________________________________ From: Code for Libraries <[log in to unmask]> on behalf of charles meyer <[log in to unmask]> Sent: Wednesday, April 26, 2023 4:56 PM To: [log in to unmask] <[log in to unmask]> Subject: [CODE4LIB] Cell Phone Minutes - tracking My esteemed listmates, A patron visited today stating her Tracfone Samsung is suddenly out of minutes. She got the phone from HSN or QVC in January 2023 with 1,500 minutes. She doesn't sit and talk on the phone all day and doesn't watch videos. Just makes calls to her dr or the local grocery store. Is there a way to track if her minutes are being stolen? Thank you. Charles. Charlotte County Public LibraryCell