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We use ZenDesk. It is reliable, customizable, and easy to work with. On Thu, Oct 26, 2023 at 10:26 AM Ray Voelker <[log in to unmask]> wrote: > Greetings Code4Lib folks, > > I'm reaching out to inquire if anyone has recommendations or opinions > (positive or negative) regarding IT Ticketing solutions suitable for a > Public Library system. We're exploring options and are particularly > interested in systems that: > > - Are easy to maintain (with a preference for FOSS, but doesn't have to > be). > - Can support various submission forms tailored to different departments > (e.g., Marketing Dept, IT Dept, ILS Dept, etc.). > - If not FOSS, then they should accept POs and accommodate non-profit or > tax-exempt customers, like public library systems. > > We are currently using osTicket. However, we've encountered challenges as > it has been heavily customized by a team who no longer works at the > library. Although we're considering migrating to another solution, I'm > curious to know if anyone has experience with https://supportsystem.com/, > which seems to be a cloud-based version of osTicket. > > Any insights, recommendations, or opinions you can share would be greatly > appreciated. > > Thank you in advance! > -- > Ray Voelker > -- Cary Gordon The Cherry Hill Company http://chillco.com