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low-tech solution: LibAnswers Ticketing. Brian Holda Library Technology Manager Hekman Library Calvin University (616) 526-8673 [cid:fdf719f4-a875-426b-864f-673a9c746648]<https://library.calvin.edu/> ________________________________ From: Code for Libraries <[log in to unmask]> on behalf of Ray Voelker <[log in to unmask]> Sent: Thursday, October 26, 2023 1:25 PM To: [log in to unmask] <[log in to unmask]> Subject: [CODE4LIB] IT Ticketing System Recommendations... Greetings Code4Lib folks, I'm reaching out to inquire if anyone has recommendations or opinions (positive or negative) regarding IT Ticketing solutions suitable for a Public Library system. We're exploring options and are particularly interested in systems that: - Are easy to maintain (with a preference for FOSS, but doesn't have to be). - Can support various submission forms tailored to different departments (e.g., Marketing Dept, IT Dept, ILS Dept, etc.). - If not FOSS, then they should accept POs and accommodate non-profit or tax-exempt customers, like public library systems. We are currently using osTicket. However, we've encountered challenges as it has been heavily customized by a team who no longer works at the library. Although we're considering migrating to another solution, I'm curious to know if anyone has experience with https://urldefense.proofpoint.com/v2/url?u=https-3A__supportsystem.com_&d=DwIBaQ&c=4rZ6NPIETe-LE5i2KBR4rw&r=geg9aPwecCX6iNhvK5QHLg&m=DPsjAdGnjGr3JzvTO9BpD6e3030piyu4lQPrf3fFBe3iDyyoPxb6KUmjWTavXXf5&s=AcmlAexI3AbYBWyV9THURhUMGAsISOosdNWF3SQ57JE&e= , which seems to be a cloud-based version of osTicket. Any insights, recommendations, or opinions you can share would be greatly appreciated. Thank you in advance! -- Ray Voelker