this is an exceptional "inside the merc" post on
how they feel the pressure to entirely reimagine
themselves. slightly long, but an invigorating
look at an industry under stress, attempting to
respond. (uh, san jose mercury news)

lots of potential lessons for libraries, in re:
opening themselves up to their user community

http://www.mercurynewsphoto.com/rethink/?p=20#more-20