By the way, given the gems coming through on this discussion I want to be
explicit that if I use anything from you all that I hadn't already come up
with, you get credit in my presentation. Thanks,
Roy


On 11/6/07 11:56 AM, "Thomas Dowling" <[log in to unmask]> wrote:

> Roy Tennant wrote:
>> Consumer Rights
>>
>
> Coupla thoughts:
>
>   - I have a right to a reasonable return on my investment in a
>     maintenance contract
>   - I have a right not to be an involuntary beta tester
>   - I have a right to take technical questions to staff capable
>     of understanding and answering them
>   - I have a right to have my work on local customizations and
>     settings preserved across upgrades
>
>> - I have a responsibility to request new features responsibly
>>
>
> This could probably be broken out in finer detail: I have a
> responsibility to consider my user's needs as well as my own in making
> enhancement requests.  I have a responsibility to verify that the
> enhancements I request are really what I want.  I have a responsibility
> to assign enhancement priorities fairly (i.e. they can't all be Top
> Priority/Ultra Urgent).
>
>
> --
> Thomas Dowling
> [log in to unmask]

--