Hooray for Google customer response !
It was not easy to find an appropriate response form on Google's web
site to complain about my problems using the Google Books API. I found a
form that was supposedly for authors and publishers wanting to advocate
their book on Google Books and used it. Google responded today:
Thank you for notifying us of this problem regarding our API. I have
forwarded these issues on to our specialists, who will look into the
matter. Please feel free to reply to this email if you have any further
details about the difficulties you are experiencing.
The Google Book Search Team
I noticed earlier (when Google introduced URL resolving in Google
Scholar) that they can be quite responsive. Of course I havan't got a
solution yet. But have you ever had a response on your problems with
Microsoft, even though we pay them for their products ?
If you want to read about my experiences you mary want to read my blog