Duplantis, Patricia A. wrote:
> On- and off-site redundant back-up of all critical hardware and systems is and will continue to be performed by GPO. 

I don't really understand how this is consistent with:


> Though the hardware configuration was restored, GPO has worked continuously, including this past weekend, to restore the system software configurations for this legacy application. Thus far this has resulted in re-established access to a small percentage of PURLs. Although back-ups of critical files ensured no loss of data, the reconfiguration of the software on the new server is still being enabled. GPO's approach is to properly construct a new configuration and to restore all the PURLs to enable use of the automated resolution process. 
>   

Doesn't sound like they had the right backups of the right stuff to me.  
Sounds like _something_ wasn't backed up, necessitating "reconfiguration 
of the software on the new server."  At least with the stuff I work 
with, I would have backed up anything requiring 'reconfiguration' too, 
so all it took was a reload of the backup. Of course hindsight is 20/20, 
hopefully GPO has improved their backup procedures, although I'd be more 
confident if they had something like "Based on this experience, we will 
be reviewing and enhancing our backup procedures to ensure that in 
similar circumstances in the future full restoration from backups can 
occur within minutes."

Jonathan