**Overview**  
  
OCLC Online Computer Library Center, Inc. is a nonprofit, membership, computer
library service and research organization dedicated to the public purposes of
furthering access to the world's information and reducing information
costs. Tens of thousands of libraries around the world use
OCLC services to locate, acquire, catalog, lend and preserve library
materials. We are currently seeking candidates for a
Product Analyst position at our Corporate Headquarters in Dublin (Columbus),
Ohio.

  
The Product Analyst is a key contributor in all aspects of the product
planning and development process. This role provides detailed information
utilized in strategic decision making regarding customer support, product
development, positioning, and release. The Product Analyst must be able to
successfully collaborate with team members in Sales, Marketing and Development
to ensure the effective and efficient execution of product
plans. The Product Analyst will be overseeing development
and support for the WorldCat knowledge base, which is an e-journal and ebook
platform that serves as a core component of OCLC's data architecture.

  
**Responsibilities:**  

  * Oversee customer support and any outside communication with customers and partners to ensure quick and accurate responses.
  * Identifies, documents and manages requirements. Translates product goals into functional requirements and specifications that can be understood and acted upon by the development team.
  * Liaises with development staff to ensure that requirements are met.
  * Assures that development outputs meet requirements.
  * Works with cross-divisional teams to develop and roll out communication plans, training and product support.
  * May organize and lead cross-functional teams; recommends, develops, tests and verifies business functionality. Operates as a subject matter expert (SME).
  * Directs implementation of service and enhancements or new product features.
**Product/Channel Support:**  

  * Provide detailed product support to sales and customer support teams.
  * Oversee product support to ensure timely resolution of customer requests.
  * Provide a bridge between support requests and detailed development tasks.
**Requirements Analysis:**  

  * Creates high-level user requirements, detailed functional specifications, and release plans for relevant product
**Environmental Scanning and Market Analysis:**  

  * Analyze reports, publications and market research with significant implications for product strategy.
  * Provides detailed information for business plans and product strategies.
  * Can and does assess new technology and its relevance and impact on product strategies.
  * Can assess competitive products for strengths and weaknesses against OCLC offerings.
**Consultation on Product Planning and Marketing:**  

  * Contributes critical information to Portfolio business plans, product strategy roadmaps, operational and business plans.
  * Produces monthly progress reports.
  * Works directly with product and portfolio team members to provide input into sales forecasts/goals and product metrics.
**Technology Assessment:**  

  * Assesses new technology and adds value to existing products by improving features to make create best in class solutions and/or reduce costs.
**Qualifications:**  

  * Bachelors degree or equivalent experience
  * 2 to 4 years experience in library services or library management systems
  * 2 to 4 years experience in supporting online/database services, preferably in the library field
  * Well developed communication and presentation skills
  * Strong analytical and problem solving skills
**Desired Qualifications:**  

  * Knowledge of OCLC products and services
  * Experience in product management or product analysis
  * Experience with an e-journal or ebook management system (such as a link resolver)
  * Familiarity with software development, any language



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