UNITED STATES COURT OF APPEALS ELEVENTH CIRCUIT
Position Title: Technology Specialist - Miami, FL
Opening Date: July 17, 2012
Closing Date: August 7, 2012 or Until Filled
Developmental Salary Range (CL 25): $40,145 - $49,785
With Full Performance Potential to: $65,293
The Circuit Library of the U.S. Court of Appeals for the Eleventh Circuit is
accepting applications for the position of Technology Specialist. This is a
temporary position for one year and one day, with the potential to become a
permanent position. The duty station will be the Federal Courts Library,
Miami, Florida. The incumbent will serve as the library technician for the
Federal Courts Library, James Lawrence King Building, in Miami. Persons
interested in applying for this position should submit a cover letter and
resume highlighting knowledge, skills, experience
andqualifications as they pertain to this position to:
Human Resources Manager
United States Court of Appeals
56 Forsyth Street, NW
Atlanta, Georgia 30303
The selected candidate will be subject to a background check as a condition of
Reimbursement for expenses associated with interview(s) and/or relocation is
The Technology Specialist reports to the Manager of Desktop Support for
information technology(IT) functions, and to the Circuit
Librarian for Library functions, and performs technical services
forboth internal library staff and court personnel. This is
a new position created to perform end usersupport
activities in chambers and all court units of the circuit court (local and
remote locations inAlabama, Florida, and Georgia). The
position will provide help desk, technical, and end
usersupport and for performing all automation support
services necessary to assist local end users in
theperformance of their jobs.
DUTIES AND RESPONSIBILITIES:
Test and evaluate software based on the Library's
andcourt's needs and goals. Assist with providing support
and training in basic software applications(e.g. Microsoft
Office) and web resources to Library and court staff. Answer IT help desk
telephoneand record calls for service; perform routine
troubleshooting to correct customer's problem andfollow up
until solution is found. Recommend or perform remedial actions to correct
problems.Respond to inquiries concerning systems operation
and diagnoses system hardware, software andoperator
problems. Instruct users in use of equipment, software and provide manuals as
needed.Inspect personal computer equipment; prepare
computer systems and peripherals for delivery to endusers.
Coordinate the repair and/or replacement of computer equipment such as
computers, printers,or fax machines. Load, install or
assist in installation of hardware and peripheral components
suchas monitors, keyboards, printers, and disk drives.
Coordinate set-up and troubleshooting of audiovisual
equipment for teleconferences, presentations, and courtroom sessions. Develop
and supportonline solutions to delivery of the Library's
information services. Travel within the EleventhCircuit
(Alabama, Florida, Georgia) and to remote sites as needed to provide
REQUIRED QUALIFICATIONS: A Bachelors Degree with at least one year of
libraryexperience preferred and a minimum of two years
experience troubleshooting, repair andinstallation of
automation hardware and software; familiarity with online research (including
Lexis,Westlaw and the Internet) and familiarity with both
print and electronic resources; familiarity
withinstructional technology, general knowledge of library
systems, current trends, and emerging ability
to troubleshoot and come up with creative solutions; excellent
organizational,interpersonal and communication skills,
including ability to assist in making
presentations,conducting training sessions, and working in
a team environment. Some travel may be required.Ability to
lift and move equipment up to 50 pounds is required. Applicant must be a
United Statescitizen or eligible to work for the federal
PREFERRED QUALIFICATIONS AND SKILLS:
* General understanding of digital library policies and best practices.
* Knowledge of computer processes and hardware/software capabilities, including desktopoperating systems and common desktop applications.
* Knowledge of word processing software and ability to adapt it to local needs.
* Knowledge of WordPerfect and Microsoft Office products: Word, Excel, PowerPoint,Publisher.
* Skill in assisting with training and/or instructing court personnel in relevant hardware andsoftware programs. This includes assisting with creating training resources, including tutorials.
* Ability to communicate technical information effectively (orally and in writing) to end users.
* Excellent organizational, verbal and written communication skills. Many of user interactionsare with remote users with varying technological skills.
* Ability to work independently and/or with minimal supervision.
* Ability to exercise good judgment regarding proper business attire.
* Knowledge of using training software such as Captivate and web based applications.
* Experience working in a library and/or a technical Information Technology department.
* Experience with content management system such as Drupal.
* Ability to handle multiple priorities.
* Demonstrated ability to meet deadlines.
* Aptitude for detail-oriented work.
* Ability to comply with the Code of Conduct for Judiciary Employees and court confidentialityrequirements.
SPECIALIZED EXPERIENCE: Progressively responsible experience that provided
of the standards, terminology, trends, etc., in the area of library
technology. Also, progressively
responsible experience that involved the repair and installation of automation
THE UNITED STATES COURTS ARE EQUAL OPPORTUNITY EMPLOYERS
Employees of the United States Courts are entitled to the same benefits as
other federal government employees. They are not part of the Civil Service
system, however. Some of the benefits of federal service are:
PAID VACATIONS From 13 to 26 days per year depending on length of federal
PAID HOLIDAYS 10 days per year
SICK LEAVE 13 days per year
HEALTH INSURANCE Employees may participate in the Federal Employees Health
Benefits Program (FEHBP), and may choose from plans provided by several
government contributes up to 75% of the premium, depending on the plan
DENTAL/VISION INSURANCEEmployees may participate in the
Federal Employees Dental and Vision Insurance Program (FEDVIP), which is a
supplemental insurance program. Premiums are paid in full by the employee,
however, the premium is deducted on a pre-tax basis.
LIFE INSURANCE Employees may participate in the Federal Employees Group Life
Insurance Program (FEGLI).
FLEXIBLE BENEFITS Employees may participate in the Federal Judiciary Flexible
Benefits Program which includes (1) a Premium Payment Plan which offers
employees the choice of
having health insurance premiums deducted from their pay either pre-taxes or
and (2) a Flexible Spending Account which allows employees to set aside pretax
money to cover certain health care and dependent care expenses.
LONG-TERM CARE INSURANCE Employees may participate in the
Federal Judiciary Group Long-Term Care Program which covers such benefits as
community based care, nursing home
care, hospice care and caregiver benefit. Spouses, parents, parents-in-law,
grandparents, and grandparents-in-law are also eligible.
WITHIN-LEVEL SALARY INCREASESWithin each salary
classification level there are 61 "steps." Based
uponperformance, employees within the Developmental Range
(steps 1-24) are eligible for step increases every 13 pay periods and
employees within the Full Performance
Range (steps 25-61) are eligible for step increases annually.
TIME IN SERVICE Time in service with other federal agencies and prior military
service is credited for the purpose of computing employee leave and retirement
RETIREMENT Employees contribute 6.45% of their salary toward a retirement plan
Federal Employees Retirement System, to which the government also contributes.
Of that 6.45%, 4.2% goes to social security, 1.45% goes to Medicare, and .8%
to the FERS Basic Benefit Plan. Employees may also participate in a voluntary
Thrift Savings Plan [similar to "401(k)" plans]. Benefits are generally
available upon retirement at age 60 with 20 years of service or at an earlier
30 years of service. Reduced benefits may be available with fewer years of
Specific details are available upon request.
THE UNITED STATES COURTS ARE EQUAL OPPORTUNITY EMPLOYERS
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