The Edwin Ginn Library provides collections, services and technology that
anticipate and meet the research and instructional needs of The Fletcher
School. The Library maintains a research and study environment conducive to
exploration, discovery and knowledge creation. Ginn Library is also
responsible for all aspects of information technology at The Fletcher School
including desktop support, technology instruction, classrooms and lab
The Staff/Systems Assistant for Ginn Library/IT works in support of the
Library and Information Technology functions of The Fletcher School, manages
the day to day operations of the office; ensures overall functionality of
office and library public computers and other equipment; and acts as liaison
to facilities and maintenance departments. Performs clerical tasks and
recordkeeping associated with student employment, travel, orders and invoices,
monthly financial summaries, filing, mail, office supplies, payroll and budget
cycle reporting. Works with all Library/IT staff to plan, publicize and
implement programs and events. Acts as a resource for faculty, staff and
students in troubleshooting issues with computers in the library and in
Fletcher classrooms, and coordinates support efforts collaboratively with the
Assistant Director for Information Technology and other campus IT units as
needed. As a key contact with library users and vendors, the Staff/Systems
Assistant provides exceptional customer service and builds productive
relationships over time.
High school diploma/GED.
Two (2) years of related experience.
Strong proficiency in Microsoft Office and ability/interest in learning new
computer applications. Ability to troubleshoot computers, printers and other
Ability to manage administrative tasks with frequent interruptions. Strong
organizational, communication and customer service skills. Must be detail-
oriented and able to prioritize to meet deadlines. Flexibility and enthusiasm
for learning new skills and contributing to successfully carrying out the
mission of the library and IT organization.
Ability to lift up to 50 lbs.
Bachelor's degree or equivalent. Experience with PeopleSoft financial and
human resources. Previous experience working in a library setting. Previous
experience providing IT support. Experience producing signage and publicity
Special Work Schedule Requirements:
Occasional early morning or evening hours. Occasional weekend shifts.
Tufts University is an AA/EO employer and actively seeks candidates from
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