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TITLE: Technology Specialist
SUMMARY OF RESPONSIBILITIES:
* Develop and maintain the web presences for the OPAL consortium (a group
of 24 academic libraries in Ohio), including the OPAL catalog interface for
the shared Innovative Interfaces system and the OPAL public website.
* Assist in the support and administration of OHIONET-managed library
systems, including the OPAL shared Innovative Interfaces system, the
OHNT2/OSLS shared Innovative Interfaces system, OHIONET-managed proxy
servers.
* Assist in the identification, investigation, development and
implementation of other technology-related services and solutions that
support needs of OHIONET member libraries and groups.
SPECIFIC RESPONSIBILITIES:
1. Provide technical support via email, telephone and fax to individuals
with varying levels of technical expertise.
2. Provide system-related training to OPAL library staff in their use of
the Innovative Interfaces Millennium system and other OPAL systems.
3. Utilize programming, technical and troubleshooting skills in operating
hardware and software employed by the OPAL consortium.
4. Employ principles of web usability and design skills to develop and
maintain the OPAL web site and catalog interface.
5. Assist in the administration of software applications and other
components of OHIONET-managed systems, including Innovative Millennium
application, EZProxy and other systems.
6. Coordinate system service, maintenance and/or replacement with other
OHIONET staff, OHIONET libraries, vendor representatives and consultants.
7. Prepare complete and accurate documentation to support OHIONET systems
and projects.
8. Prepare and deliver training sessions covering relevant topics and
delivered both online, via synchronous and asynchronous methods, and
in-person.
9. Participate in after-hours and weekend on-call support rotation.
10. Serve as backup for other departmental staff when applicable.
11. Travel as needed to support OHIONET projects.
12. Attend meetings based on the needs of OHIONET projects.
13. Perform other duties, as assigned.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:
Current web authoring technologies (HTML/HTML5, CSS, etc.)
Scripting/programming language basics (variables, program control
structures, etc. for current languages)
Relational databases (MySQL, PostgreSQL or similar)
Design, usability/UX, accessibility
Content management systems/platforms (WordPress, Drupal or similar)
Library-specific knowledge:
Current technology trends and issues and implications for libraries
Library systems (ILS, discovery systems, link resolvers, services and
applications; Millennium ILS preferred)
Library metadata standards and structures (MARC21/MARCXML or other
current metadata standards)
Library web applications
Basic technology-related troubleshooting skills
Strong public or customer service skills
Demonstrated problem-solving skills
Excellent written and oral communication skills
Project coordination and management skills
Prioritization among multiple projects
Learn independently or as part of a group
Assess both explicit and unstated needs
Work independently and without constant supervision
Identify problems or needs, investigate multiple solutions and recommend
appropriate resolution
Explain technical issues or provide technical instruction to individuals
with diverse technological proficiency
EDUCATION:
Bachelor's degree, other relevant degree or equivalent work experience
required.
ORGANIZATIONAL RELATIONSHIPS:
As a member of the OHIONET staff and its Technology Services department,
this position:
Reports to the Director of Technology Services.
Serves on the Technology Services member support team and participates in
its support rotation during business hours.
Participates in the Technology Services system administration team and
its after-hours emergency, on-call support rotation.
Attends other OHIONET meetings and serves on teams and other functions as
warranted.
Interacts extensively with the OPAL library consortium, attending OPAL
meetings and participating in the consortiums Committee, Task Force and
other group initiatives as needed.
APPLICATION DETAILS:
Interested applicants should send a letter of application, resume, and
three references with addresses and phone numbers to:
Jennifer Turner, ([log in to unmask])
Director of Administrative Services
OHIONET
1500 W. Lane Ave.
Columbus OH 43221
Email submissions are encouraged.
Applications received by November 16 will receive first consideration.
ADDITIONAL INFORMATION:
OHIONET is a small organization. Therefore, on occasion, OHIONET employees
are called upon to fulfill tasks that are not related to the "Duties and
Responsibilities" of that position.
Individual must possess a valid State of Ohio Motor Vehicle Operators
license or obtain such within 30 days of employment.
This position is Exempt from the wage and overtime provisions of the
federal Fair Labor Standards Act.
--
Matt Polcyn
Director, Technology Services
OHIONET
1500 W Lane Ave
Columbus, OH 43221
http://www.ohionet.org
614-484-1061
614-486-1527 (fax)
--
Matt Polcyn
Director, Technology Services
OHIONET
1500 W Lane Ave
Columbus, OH 43221
http://www.ohionet.org
614-484-1061
614-486-1527 (fax)
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