Manages the daily operations of the Public Services departments within the
college's Gresham and Maywood libraries, including all points of service
delivery. Assumes responsibility and leadership through collaborative decision
making to develop, manage, and maintain access service modules (circulation,
resource sharing, and reserves) of the integrated library system. Manages
Library checkout desk services, billing policies and processes, and reserve
collection copyright awareness. Develops and manages department processes and
procedures, assists with and carries out strategic goals, collaborates with
internal and external stakeholders, manages department budget, provides
supervision of department employees, and assures adequate staffing resources.
Works independently and in a team environment to support the vision, mission,
and goals of the college.
Please read the Additional Posting Information and Special Instructions
sections for important information and application instructions for this
Please note: you must meet all of the stated minimum qualifications and
additional requirements in order to be considered for this position.
Master's degree in Library Science (ALA-accredited)
Three years of relevant library experience of increasing responsibility as it
relates to the position, requiring technical services experience
Two years of experience serving in a management, supervisory or coordinator
role overseeing the work of staff
One year of experience managing or working in cataloging, acquisitions, and/or
Considerable experience working with individuals of diverse backgrounds;
demonstrated commitment to promoting access and diversity
Current driver license, insurance, and access to a reliable automobile during
work hours for transportation to off-campus sites
Knowledge Skills and Abilities (KSAs):
Familiarity with emerging library technologies
Considerable skills using integrated library systems, OCLC, and resource
sharing software (specifically Innovative's Millennium ILS, OCLC, and Ariel)
Considerable skills in troubleshooting technical malfunctions in library
databases and updating and maintaining web pages.
Familiarity with copyright laws, collection development policies, and library
Demonstrated ability to provide excellent customer service to individuals.
Intermediate (considerable) computer skills (preferably in Microsoft Windows
environment) to effectively communicate, gather data, and generate reports
Project management and problem-solving skills with the ability to anticipate
needs and make decisions
Strong organizational, communication, human resources, and interpersonal
skills, with a team-based approach to leadership
Knowledge of institutional budgeting and accounting processes
Skills in motivating, training and developing a high performing staff
Skills in building collaboration and sustaining productive and respectful
working relationships, both internally and externally
Ability to communicate effectively, both orally and in writing, and present
and exchange technical or complex information to a variety of audiences
Skilled in public speaking
Ability to work effectively with diverse internal and external stakeholders
High personal integrity and sound professional ethics
Knowledge of and commitment to the use of information technology to support
advancement of College programs
Experience working in a learning/ information commons
Bilingual skills with fluency in English, Spanish, Russian or other language
that meets community needs
Position Specific Duties
Provides leadership and direction for public service operations by managing
circulation, resource sharing, reserves, collection inventory, stack
maintenance, and student help desk scheduling.
Provides leadership and direction when responding to user inquiries and
provides information about the College, Circulation Services, Resource
Sharing, Reserves, and Student Help Desk policies.Resolves user service
problems at all levels and mediates patron grievances.
Provides leadership and direction in coordination with the Technical Services
Manager of the Library's circulation and reserve modules, and the Student Help
Maintains and circulates College art collection.
Provides leadership and direction in securing Library collections, facilities,
and users at all College District library sites.
Supports distance education learning services by distributing reserve
materials and managing access services to distance education students.
Provides routine reference assistance from the checkout desk in the absence of
the Library Specialists.
Provides leadership and direction through collaborative decision making to
maintain copyright awareness for the Library reserve collection.
Serves as a contact for patrons with billing disputes between the library
system and the College CARS financial system.
Oversees the distribution of the MHCC Activity card to students and staff at
the Gresham campus library.
Provides leadership and direction in managing the Student Help Desk in
coordination with the Technical Services Manager.
Provides support to the College archives.
General Duties for all Managers - Library
Plans, coordinates, implements, and evaluates department services and daily
operations to provide timely, professional, consistent, and high-quality
services to library users and directs and monitors new services.
Manages statistics, record-keeping, and scheduling systems to monitor and
coordinate use of services; prepares data for federal, state and College
reports, generation of FTE, grants, and evaluation of services. Prepares
monthly, quarterly, and annual reports.Manages assigned department resources.
Plans, coordinates, and implements security measures to safeguard information
in computer files against accidental or unauthorized modification,
destruction, or disclosure.
Actively advances use of technology, streamlined processes, and best practices
for maximum program efficiency and effectiveness.
Assists in the development, maintenance, and recommended changes to College
policies and administrative regulations.
Assists in the development of marketing strategies leading to department
recognition and growth.
Solicits volunteers from local community to contribute skills and talents to
Provides strategic support and input to the design and improvement of the
department and related programs and services; responsible for carrying out
strategic initiatives.Assists with the preparation of short- and long-term
plans in support of College mission, vision and goals.
Manages the day-to-day department budget ensuring spending within the budget
allocation; provides input and direction to the budget planning process.
Responsible for training, personal and professional development, encouragement
and motivation of employees to enhance individual skills, promote professional
growth and maximize staff performance.Fosters a team environment that
encourages and supports teamwork, and models and maintains high standards and
Responsible for employee supervision, including recruitment, selection,
orientation, scheduling, evaluation, coaching, rewards/recognition,
discipline, and in holding staff accountable.
Maintains strong customer service relationships with students, College
employees, community members, and other district-wide constituencies.Ensures
department employees provide excellent customer service by treating customers
with courtesy and respect, showing concern for their needs, and investigating
and resolving requests and concerns.Ensures a welcoming, supportive, and
respectful work environment.
Establishes and maintains collaborative working relationships with internal
employees in assessing department issues and services. Actively participates
on and/or leads various College committees, meetings, and workgroups.
Establishes and maintains collaborative working relationships with business
and industry partners, agencies, community organizations and/or education
institutions.May serves as College representative on various statewide, local
and College committees and attend events as appropriate.
Monitors compliance with applicable federal, state, and local regulations,
accrediting commissions, licensing requirements, and with administrative
regulations, Board policies and collective bargaining agreements as
appropriate.Applies the College's interpretation of the Family Education
Rights and Privacy Act (FERPA).
Promotes innovation and improved services for students, employees and the
community.Utilizes existing department technology to maximize efficiency and
advocates for the continuing expansion of technology within fiscal
Attends training sessions and participates in professional training
Dedicated to and promotes diversity in staffing, curriculum, programs and
Ensures and promotes health and safety in the workplace.
Maintains the confidentially of information.
Serves as backup to other Managers of the Library
May assume administrative duties in the Dean's absence.
Performs all other related duties as assigned.
Funding: District Funded
Salary Type: Annual
Hiring Range: See salary info below.
Location: Gresham campus, Bruning Center, Maywood Park Campus, Other -
Works assigned schedule, and exhibits regular and predictable attendance.
Schedule will typically be Monday through Friday, 40 hours per week. As
necessary to meet workload demands, works outside of typical schedule
including evening/weekend hours as needed.
Job Closing Date: 01/13/2013
Open Until Filled: No
Works assigned schedule, and exhibits regular and predictable attendance. As
necessary to meet workload demands, works outside of typical schedule
including evening/weekend hours. Work may require incumbent to drive to off-
campus locations. The position interacts with a variety of individuals
including students or clients who may be emotional and exhibit stressful
behavior at times.
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