It sounds like your catalog is set to use MARC-8 encoding, and you are trying to load records with UTF8 encoding. You can use MarcEdit to change the encoding of the records to MARC-8, or you can ask III to switch your encoding to UTF8 (which may require a service fee).
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> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> Han, Yan
> Sent: Friday, January 18, 2013 7:03 PM
> To: [log in to unmask]
> Subject: [CODE4LIB] III loading module cannot handle non-English characters
> We have problems using III loading module to load MARC files (.mrc) to our
> catalog. This is to use "Data Exchange" > "Load Electronic Records (itm)".
> Basically non- English characters (French, Arabic ) will be changed to
> unknown symbols. The MARC files (.mrk and .mrc) are verified before
> loading to III. There are only two issues:
> 1. the III configuration might be wrong.
> 2. The III loading module has a bug and it probably does not know how to
> deal with non-English characters.
> Anyone having similar experience or resolving it?