The Web Archiving Service Manager is responsible for driving the definition,
rollout and ongoing support of Stanford University Libraries' (SUL) Web
Archiving service. The Service Manager will work directly with Stanford
librarians, faculty and researchers to run web harvesting tools in order to
collect web content to be archived in the Stanford Digital Repository. The
Service Manager will lead efforts to identify and assemble existing
technologies, employ current methods, and then maintain and enhance the
service over time, responding to the inevitable changes in the Web's
technology and likely increasing demand for capturing sites in support of the
University's needs for research, teaching, library collection building, as
well as regulatory compliance.
Reporting to the Manager for Digital Library Services, the successful
candidate will be responsible for raising awareness and increasing usage of
the web archive service; identifying and working with new partners; developing
relationships with existing stakeholders; creating opportunities for
collaboration; brokering agreements; and representing Stanford in national and
international web archiving and digital preservation communities.
This is a four year fixed term position with the possibility of an extension.
Service Strategies and Design (20%)
Responsible for establishing and maintaining the strategic plan to introduce
this service to Stanford University and then to maintain and enhance the
service over time, responding to the inevitable changes in the technological,
academic and financial drivers for web archiving. This strategic plan includes
defining service components for crawling, validating, preserving, mining,
indexing and providing access to archived sites; identifying tools and methods
suitable for SUL; managing and prioritizing the backlog of enhancements; and
pursuing collaborations with others that complement Stanford's resources and
offerings. Responsibilities also include helping craft and follow a rights and
policy framework for web capture; communicating the service roadmap to
stakeholders, and developing and tracking a service cost model to enable
rational management of the service's costs & benefits.
Service Rollout (15%)
Responsible for ensuring that the appropriate service support framework is in
place, including customer support channels, documentation, policies and
procedures. Work closely with a cross-functional service delivery team
(librarians, software engineers, system administrators) in order to ensure on-
time, in-scope delivery to patrons. Document how to's, help and service
description pages for stakeholders; codify operating levels in service level
agreements; manage initial and subsequent service version launches, working in
coordination with engineering resources.
Service Operation 50%
Work directly with Stanford librarians, curators, faculty and authorized
researchers in order to identify and collect web content for preservation.
Create and oversee web nomination form and process; oversee rights management
and permissions tracking system; troubleshoot and run interference during
crawls to ensure crawls are performed on time and complete successfully;
conduct quality assurance (QA) on collected content to ensure complete and
usable crawls; and manage accounts and quota for internal users of the system.
Provide periodic reports on crawl statistics, and evaluate and assess metrics
in order to determine program effectiveness and client service impact,
including measuring and track service performance metrics
Communication & Outreach (15%)
Develop marketing materials designed to promote the service to users through a
variety of artifacts, including service pages, blogs, screencasts, standard
presentations, etc. Identify and work with new partners, develop relationships
with existing stakeholders, create opportunities for collaboration. Engage
with the international web archiving community to represent Stanford in this
area, and identify opportunities for joint development and/or curation work.
Visit stakeholders and users in order to assess needs and priorities and to
gather, collate, and present customer feedback/voice of the customer
• Masters degree or equivalent in a related field.
• 2-3 years related experience in a research library, archive or an
information technology organization.
• Demonstrated knowledge of web archiving tools, techniques, issues and trends
• Demonstrated project management skills, usually associated with two or more
years of managing IT product or service releases.
• Demonstrated ability to drive collaborative efforts across organizations to
successful implementation of project goals.
• Demonstrated exceptional customer relationship skills and consensus building
skills, including the ability to establish effective working relationships in
a diverse environment and across organizational units.
• Excellent oral and written communication skills with a demonstrated ability
to produce public facing materials such as service pages, presentations,
• Demonstrated success working in a fast-paced, innovative environment.
• 1-2 years experience working in a web archiving program and/or in research
library collection development
• Expert knowledge of web archiving tools and techniques
• Demonstrated ability to use a variety of scripting tools
• Demonstrated understanding of web technologies and web automation frameworks
and the implications of these technologies on web archiving processes.
• Demonstrated experience with technical tools, including but not limited to
XML, XSLT, WARC/ARC, Ruby on Rails, Java and Python
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