The Stanford Digital Repository (SDR) Operations Manager is responsible for
ensuring operational excellence across the processes, policies and
technologies necessary to ensure successful and trusted management and
preservation of digital content over time. Stanford University Libraries'
(SUL) SDR manages hundreds of terabytes of assets, and is extending services
to include data stewardship of all formats of scholarly information, deposited
and reused by an increasing array of depositors both within and beyond
Stanford University. As the SDR services and content base expand dramatically,
the SDR Operations Manager will play a pivotal role in codifying SDR
operations as a trustworthy digital repository, operating at scale, that meets
the needs of the University for a secure, sustainable store of authentic,
Reporting to the Manager for Digital Library Services, the successful
candidate will work with a cross-functional team of other digital library
service managers, software engineers, system administrators and knowledge
experts in the campus community to help SDR realize its mission. The
Operations Manager will also be responsible for raising awareness and
increasing usage of SDR preservation services, identifying and working with
new partners, developing relationships with existing stakeholders, and
creating opportunities for collaboration.
This is a four-year, fixed-term position with possibility for extension.
Service Operation 50%
Ensure operational excellence across the processes, policies and technologies
necessary to ensure successful and trusted preservation of digital content.
Identify, lead development of processes that support current and future SDR
operational goals. Develop technical and process documentation, either by
creating that documentation or by overseeing creation of materials. Identify
and catalyze development of tools and procedures that ensure operational
stability and system security across automated processes. Oversee ingest
processes and queues, ensuring that collection content and related metadata
meet repository requirements. Define and implement workflows for bulk ingest
operations, working with external stakeholders to accession their materials en
masse. Oversee exception handling, working with engineers and data
administrators to ensure appropriate and timely remediation of data and
processing issues. Define, evaluate and assess operational and performance
metrics in order to track adherence to service levels; track and manage
capacity. Plan and oversee migration of content and functionality from version
to version of SDR services; ensure data remediation efforts are coordinated
across version. Drive SDR's adherence to Trustworthy Digital Repositories
(TDR) best practices across all aspects of SDR services, including determining
prioritized areas of focus, documentation of practice, and audits (internal
and external, as appropriate) of practice and SDR security.
Service Support (20%)
Define and manage the service support framework, including customer support,
documentation, policies and processes and workflows. Manage content owner
administrative activities, including coordinating adherence to Service Level
Agreements and customer-specific requirements for access, support or
functionality. Work with content owners, technical project managers and other
constituents to ensure SDR Agreement packages and all related licensing,
rights and use permissions are gathered, tracked and followed. Define and
generate both standard and ad hoc reports in support of content depositors and
stakeholders' service requirements. Define and create appropriate
documentation and help resources for various user constituents, including
service level agreements, FAQs, etc.
Service Strategies and Design (10%)
Participate in establishing and maintaining the strategic vision for the
repository service in order to maintain and enhance this service over time,
responding to the inevitable changes in technology. Participate in managing
and prioritizing the service backlog of maintenance and enhancement
requirements. Capture service enhancement requests through a variety of
communication models including interviews with key constituents, enhancement
and bug tickets. Contribute to developing a service cost model that will serve
as the basis for budgeting and tracking ongoing service maintenance costs as
well as definition of service chargeback models, where appropriate. Analyze
evolving preservation policies, processes and technology trends for adoption
Marketing & Communication (20%)
Serve as the principal editor for the digital library's web content. Develop
service marketing materials designed to promote DLSS services, technology and
strategies to stakeholders in the University and beyond, in both the academic
and digital library communities. Produce and oversee the production of
relevant, targeted and effective content through a variety of artifacts,
including service pages, blogs, screencasts, standard presentations, etc.
Identify and work with new partners, develop relationships with existing
stakeholders, create opportunities for collaboration. Visit stakeholders and
users in order to assess needs and priorities and to gather, collate, and
present customer feedback/voice of the customer
• Masters degree or equivalent in a relevant field
• 3 or more years related experience in an research library, archive or an
information technology organization with an emphasis on rigorous, production
• Demonstrated familiarity with repository concepts, tools and techniques.
• Demonstrated knowledge of metadata concepts and standards, in particular
technical metadata and preservation metadata.
• Demonstrated project management skills, usually associated with two or more
years of managing IT product or service releases.
• Demonstrated ability to successfully define and implement new processes and
• Demonstrated ability to drive collaborative efforts across organizations to
successful implementation of project goals.
• Demonstrated exceptional customer relationship skills, consensus building
skills, including the ability to establish effective working relationships in
a diverse environment and across organizational units
• Excellent oral and written communication skills with a demonstrated ability
to produce public facing materials such as documentation, service pages,
presentations, blogs, screencasts, etc.
• Demonstrated experience working in a fast-paced, innovative environment.
• 1-2 years demonstrated experience supporting a digital repository or
managing digital collections projects.
• In-depth knowledge of technical and preservation metadata
• In-depth knowledge of storage, replication, auditing and version management.
• Demonstrated experience with technical tools, including but not limited to
XML, XSLT and Ruby.
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