There was an article on this topic in issue 2 of the code4lib journal - I
tried to get it done here but got shot down by systems, but it seems simple
and might be what you need: http://journal.code4lib.org/articles/45

-- 
Ellen Knowlton Wilson
Instructional Services Librarian
Room 250, University Library
University of South Alabama
5901 USA Drive North
Mobile, AL 36688
(251) 460-6045
Please note new email address:
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On Thu, Feb 21, 2013 at 9:57 AM, Greenspun, Cindy
<[log in to unmask]>wrote:

> Hello -
>
> I'm a newbie to this listserv.  I'm not a librarian, nor am I a coder.   I
> primarily do systems related work with our library management system, run
> SQL reports as needed and project management.  I also work for Access
> Services and even though I'm considered IT, I'm not in the library IT
> department.  This is a new position in my department and we're still
> figuring things out as we go along.
>
> I work in one of the many libraries at Yale University.  In the department
> I work in, we have three busy service points - two circulation desks and a
> privileges/registration office.  There are about 50/60 staff members and
> roughly 50+ student employees who rotate at these service points.  There
> are times when there are students who are late reporting to a service
> point, no-shows, or suddenly there's a long line and only one person at a
> staffed service desk.  At a meeting recently, I was listening to a work
> leader lament how, if she is the only person there, she is just too busy to
> make a phone call or send an email asking for help - a common occurrence.
>  After I heard her, I wondered how possible it would be to create some sort
> of desktop 'app'.  One that requires only one click and is smart enough to
> know its service desk location and is sent to the right folks who could
> come assist right away, upon demand.  These would be on Windows
> workstations.
>
> Recently, I've seen many encouraging responses to the latest 'getting
> started...' emails and feel motivated to write to this listserv as I'm
> eager to learn and to try to do this myself.  I hope that this will be a
> simple enough project for me but I'm just not sure where to start or what I
> should be looking at.  So, here I am, not a librarian, nor a coder.  I
> write to this listserv seeking suggestions, ideas and encouragement.  :)
>
> Thank you -
> Cindy
>