On Mon, Mar 04, 2013 at 11:11:35AM -0500, Jonathan Rochkind wrote:
> Has anyone found a way to deal with this issue, other than having
> each API registered to an account belonging to whatever individual
> staff happened to be dealing with it that day?
> Thanks for any advice.
We are an RT shop but this will work with whatever helpdesk system you
use. We create an alias
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This account then becomes an an RT ticket. Everyone who has dealings
with that account then becomes a watcher on the RT queue.
When person X leaves their access is removed and the best part is the
person who replaces them already has history of the dealings that person
Good news is just life's way of keeping you off balance.