The Minneapolis Institute of Arts seeks a qualified professional to join the
Media and Technology team to provide first level of support in resolving
hardware and software problems and to deploy desktop software and hardware.
Responsibilities include: respond to incoming requests for service to the Help
Desk in a timely and efficient manner; take primary responsibility for
resolving incoming service requests and escalate as appropriate; maintain up-
to-date knowledge of desktop computer technology and best practices for user
support; configure and install desktop/laptop computer hardware, software, and
peripherals; maintain accurate inventory of all personal computing hardware
and software across the museum; support computers and other electronic devices
in the museum's public spaces; provide individual and/or group training for
museum staff for hardware, software, or other personal computing needs.
Requirements: Associate degree in computer related field or equivalent
experience; minimum of six months experience in Help Desk functions or related
work; excellent customer service skills; strong verbal and written
communication abilities; knowledge of Microsoft Windows desktop/laptop
hardware, operating system, software (especially Microsoft Office suite) and
peripherals; experience with WTS/MDT; knowledge of Macintosh desktop/laptop
hardware, operating system, software, and peripherals; proven ability to
display consistent professional demeanor and positive attitude even when
working under pressure; experience working in a busy office environment;
ability to work effectively as part of a collaborative team and individually
according to the needs of the situation; ability to be on site occasionally
during off-hours for projects and/or to resolve top-priority issues requiring
immediate attention. Knowledge of or interest in the arts and/or cultural
sector is a plus.
To apply, send a cover letter and resume.
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