Supervisor, Integrated Library System / ADRSS (New York University, New York)

  
NYU Division of Libraries seeks a Supervisor for its' Integrated Library
System (ILS) & Access Delivery and Resource Sharing Services
(ADRSS). The Supervisor will serve as a primary contact for
routine ILS circulation and reserves module support requests from NYU
Libraries and consortium member users. This position will
oversee all shipping operations for ADRSS units and supervise the day-to-day
service delivery and staffing for the direct consortial borrowing service,
EZBorrow. The incumbent will manage routine client-side
Aleph circulation and reserves configuration requests, special projects and
issue tracking for NYU Libraries' and consortium members.
Supervisor will serve on both Circulation Technical Leads and Circulation
Users groups and provide a critical link between the groups, particularly in
terms of user training, documentation and issues tracking.
Additionally, the Supervisor will collaborate with the Resource Sharing and
Delivery Services Supervisor to insure optimal service delivery (from request
to receipt) for all shipping-based services and system-intensive services
(i.e. ILL, EZBorrow, and Delivery Services), and take specific responsibility
for managing service delivery and workflows for the EZBorrow direct consortial
borrowing program. As a member of the ADRSS management
team, the Supervisor will oversee and coordinate service delivery, workflows
and staffing for all ADRSS service points during evening and weekends, in the
absence of Circulation Services Supervisor and Resource Sharing and Delivery
Services supervisors. This position works evenings and weekends:
Hours: Tuesday - Thursday, 2-10 PM; Friday - Saturday 12-8
Reports to: Resource Sharing & Delivery Services Librarian, the ILS and ADRSS.
Qualifications: Bachelors' Degree and at least 2 years' relevant experience in
a customer service or library environment, including staff supervision, or an
equivalent of education and experience. Demonstrated
ability to work with moderately complex client-side software.

  
NYU offers a competitive salary and superior benefit package, which includes
tuition benefits for self and eligible family members, generous vacation,
medical, dental, and retirement plans. NYU is an Equal Opportunity/Affirmative
Action Employer. How to apply: For more information about
working at NYU and to apply for this position online, visit our website at:
[https://www.nyucareers.com](https://www.nyucareers.com), posting number
20095016.



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