Under general direction of the Associate University
Librarian, the Head of Access Services has full supervisory responsibilities
for the daily operations of the Access Services department and the library's
technology check out desk, the Poly Connect Lab. This position is responsible
and accountable for: supervision, motivation, direction of department staff
and student assistants; fostering a customer service ethic in an high volume,
fast paced environment; establishing work schedules to ensure coverage for
day, evening and night shifts; managing the department budget; gathering and
working with library management to analyze statistical reports and department
metrics; developing strategies and implementation plans; setting goals and
objectives in consultation with the Associate University Librarian;
establishing standards and service levels; and recommending,
A Bachelor's degree is required with at least four years of direct
supervisory/management experience in a library operation. (A graduate degree
in library sciences or a related field may be substituted for two years of
direct supervisory/management experience in a library operation.)
Required Qualifications / Specialized Skills
* Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline, with the demonstrated ability to effectively model appropriate professional behavior.
*Demonstrated ability to lead and communicate in an effective and dependable manner, as well as establish and maintain cooperative working relationships with colleagues and direct reports, as well as patrons such as students, staff, faculty and co-workers. Demonstrated ability to lead and manage diverse teams with varying skill levels.
*Demonstrated ability to maintain high quality/standards of work, leadership, ethics, commitment, and professional responsibility and judgment. Ability to represent the university and its interests in a professional and conscientious manner.
*Demonstrates a thorough knowledge of a wide range of effective library practices including but not limited to integrated library systems and other library technologies, course reserves, circulation practices, and metrics.
*Demonstrated ability to exercise tact, sound judgment, diplomacy and discretion in appropriately handling confidential information and data, interpreting and applying rules, regulations, policies and procedures and/or recommending new policies and procedures.
*Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner. Ability to provide solutions that are imaginative, thorough, and practical.
*Demonstrated ability to create new policies and procedures to meet operational needs and requirements, and ensure effective department operations. Ability to analyze and improve new processes.
*Demonstrated analytical, reasoning, and problem solving skills. Ability to analyze information and data from a variety of sources, present information and recommend solutions.
*Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
*Excellent time-management, planning, and organizational skills and ability to multi-task, while attending to detail, and meet the demands of multiple deadlines. Ability to adapt to organizational, procedural, policy, and technological changes.
*Demonstrated ability to maintain records, budgets and financial records.
*Experience gathering data and communicating trends to a variety of constituents. Experience identifying areas of improvement based on evidence.
Ability to assess opportunities for and integrate technology into work
environments to increase effectiveness, efficiency, and communication
*Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
*Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
Applicants are encouraged to submit materials by August 22, 2013 for full
To apply, visit www.calpolyjobs.org to complete the required online Cal Poly
Management Employment Application and apply to Requisition #102967. In
addition, each applicant is encouraged to provide (preferably as attachments
to the online application) the following supplemental documents: (1) letter
providing some detail of the applicant's qualifications and interest in the
position; (2) current resume/CV; (3) the names, addresses, and telephone
numbers of at least three professional references. If you are unable to attach
the supplemental materials to the online application please mail to:
California Polytechnic State University
Human Resources Dept. Attn: Chrystal Pope
1 Grand Ave
San Luis Obispo, CA 93407-0020
For Inquiries and Additional Information, contact:
Voice: (805) 756-2236
Email: [log in to unmask]
Cal Poly is strongly committed to achieving excellence through cultural
diversity. The University actively encourages applications and nominations of
all qualified individuals. Equal Opportunity Employer.
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