Web and Mobile User Support Librarian
Northwestern University
Evanston

Northwestern University Library seeks to recruit a creative, dynamic,
customer-service focused librarian to join the Public Service Division's new
and innovative User Experience Department. Reporting to the Web and Mobile
Services Librarian, the Web and Mobile User Support Librarian works directly
and intensively with library users to ensure that the library's public-facing
web and mobile technologies, applications, and platforms meet the needs of a
diverse clientele; develops, implements, and assesses educational programming
for students, faculty and staff in the use of web and mobile technologies; and
assists in the assessment, quality control, and maintenance of the library's
public web site. For more information about this position, go to
www.library.northwestern.edu/about/library-administration/jobs.

  
Required Qualifications: Master's degree from an ALA-accredited program in
library and information science or the equivalent combination of education and
relevant library experience. Strong public service and outreach orientation;
excellent communication and analytical skills. Experience or coursework in
library-based instruction. Familiarity with various mobile technology
platforms (iOS, Android, Kindle, Nook, etc.); familiarity with various social
media platforms (Twitter, Facebook, Google+, etc.). Ability to work well with
people and technology; ability to work independently and as part of a team.

  
Preferred Qualifications: Work experience in a library. Experience or
coursework in designing and administering surveys and questionnaires.
Experience conducting interviews and/or focus groups. Experience doing
usability testing. Experience using Google analytics. Experience working in a
Drupal environment. Experience using Springshare products (LibGuides,
LibAnalytics, LibAnswers, LibChat). Experience in creating online learning
tools.

  
To Apply: Send PDF formatted letter of application, resume or vita, and names
of three references to the attention of Jan Hayes, Personnel Librarian, to
[log in to unmask] Applications received by November 29, 2013 will
receive first consideration.



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