LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  February 2014

CODE4LIB February 2014

Subject:

Job: User Support Analyst at University of New Mexico

From:

[log in to unmask]

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Mon, 3 Feb 2014 10:04:42 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (96 lines)

User Support Analyst
University of New Mexico
Albuquerque

The UNM Health Sciences Library and Informatics Center (HSLIC) is seeking to
fill a User Support Analyst 3 position to provide both library and technology
support with split responsibilities as part of HSLIC's Service Point group and
Technology Support group.

  
This position will spend 20 hours per week with the HSLIC Service Point (Tier
1 and Library Support) which provides information and technology services to
faculty, staff, and students. This position will provide operational library
support at the Service Point desk or phone in addition to providing Tier 1
technical support for library and HSC wide technologies, including assisting
users with mobile access questions, such as syncing mobile devices to the HSC
campus email and calendar system, verifying user accounts and passwords,
resetting user passwords and helping users in public computing. In addition
this position provides library circulation assistance, including library
directional and ready reference assistance, and processes requests for group
study room reservations.

  
This position will spend 20 hours per week with the HSLIC Technology Support
group (Tier 2 Support) assisting faculty and staff by providing on-site
technical support, and providing troubleshooting and repair of computer
hardware and software for both Windows and Macintosh operating systems. This
position will document solutions of technology issues in the Help.HSC call
management system, along with computer imaging, and IT phone support duties.

  
The incumbent will be provided with the tools and training needed to provide
prompt, permanent solutions to a variety of computer problems and to assist
library users at the Service Point with basic informational questions. The
successful candidate will have hardware and software troubleshooting and
repair experience, exceptional communication skills, an ability to work
independently, a well defined sense of customer service and a thorough
understanding of higher education's values, practices and procedures.

  
HSLIC is a unique blend of corporate and academic cultures which cultivates
creative information technology solutions. We actively seek employees with
strong collaboration and planning skills who will help us fulfill our role
within the HSC and throughout the state (http://hslic.unm.edu/).

  
The UNM HSC has earned a national and international reputation for its
integrated education, patient care, research, and partnership initiatives
which address the unique healthcare needs of New Mexico's urban and rural
populations (http://hsc.unm.edu).

  
The UNM is an Equal Opportunity/Affirmative Action Employer and Educator.

  
This is a benefits eligible position. The University of New Mexico provides a
comprehensive package of benefits including medical, dental, vision, and life
insurance. In addition, UNM offers educational benefits through the tuition
remission and dependent education programs. See the Prospective Employee page
for a more complete explanation of UNM benefits.

  
Candidates for this position must be eligible for employment as verified by
the US Department of Health and Human Services Office of Inspector General
(OIG) and the Government Services Administration (GSA); those individuals on
the OIG/GSA Exclusion Lists will not be considered for hire. Once hired,
periodic checks will be made for eligibility of continued employment.

  
Minimum Qualifications

High school diploma or GED; at least 3 years of experience that is directly
related to the duties and responsibilities specified.

  
Preferred Qualifications

  * Experience with working in public service at a library or user support desk
  * Experience providing information services to library users
  * Experience with working in a cooperative team environment
  * Experience providing hands-on personal computer hardware/software troubleshooting and repair
  * Experience with Windows 7, Windows Vista, and Apple Macintosh system configuration and management
  * Experience providing on-site direct desktop support
  * Experience in documenting technical issues/solutions using call management systems
For Best Consideration

02-05-2014

  
Required Documents

Resume, Cover Letter



Brought to you by code4lib jobs: http://jobs.code4lib.org/job/12096/

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager