We (Web Team at NCSU Libraries) started using GitHub's issue queue to track
bugs and requests.  I think it's catching on.  It's free, it's popular
(good support), lets you assign people, lets you apply labels and
milestones for categorizing, lets you add to the issue via email or web
interface, lets you close an issue via git commit... emoji.  It's pretty
nice. One problem is tracking issues that aren't necessarily related to the
code in the repo.  That might be confusing, we're still working through
that.

-Charlie


On Fri, Jul 11, 2014 at 10:48 AM, Andrew Shuping <[log in to unmask]> wrote:

> Hey Elizabeth,
>
> I know my library's systems department uses The Trac project:
> http://trac.edgewall.org/, which lets them do exactly what you're asking
> about.  I can't remember how easy/difficult the installation process is,
> but using it is easy for almost anyone.  Our building maintenance person
> has even started using it as a way to track what she needs to do.
>
> Andrew Shuping
>
> Robert Frost - "In three words I can sum up everything I've learned about
> life: it goes on."
>
>
> On Fri, Jul 11, 2014 at 9:30 AM, Elizabeth Leonard <
> [log in to unmask]> wrote:
>
> > Does anyone have a good way to track requests to make changes to your
> > website(s)? I would like to be able to put in requests and be able to
> track
> > if they are done and when, so there's fewer emails flying about.
> >
> > E
> >
> > Elizabeth Leonard
> > Assistant Dean of Information Technologies, Resources Acquisition and
> > Description
> > Seton Hall University
> > 400 South Orange Avenue
> > South Orange, NJ 07079
> > 973-761-9445
> >
>