Super suggestions in this thread. For the sake of transparency we do a few things:

1. Staff can report problems or make feature requests through a ticketing system we built that's baked into our WordPress network.

2. I personally use Trello for our scrum, with literally the scrum for Trello FF/Chrome add-ons and a burn-down chart. It's public if you're looking for a little inspiration. https://trello.com/b/5wflMskO/sherman-library

3. We use issues in Github. This is helpful for our staff because the commit includes the issue number so others can see exactly what's been fixed, when, and how.

Michael 

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-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Priscilla Caplan
Sent: Friday, July 11, 2014 12:42 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Software to track website changes?

I am using Asana.  It is easy to get the hang of, has a lot of features, and the free version is fully functional.  Works well for lightweight task lists and (still testing but it seems like) also heavier project planning/dependency type task lists.

Priscilla

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Cynthia Ng
Sent: Friday, July 11, 2014 12:36 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Software to track website changes?

I've worked with both JIRA and Redmine. For a small team, I think Redmine is a little easier to get going with (and free), but JIRA is very customizable (but can take a decent amount of initial time setting it up).

Both have the capability of grabbing issues via email, so in both cases when I worked with them, staff could fill out a form (on the intranet), which would send information formatted a certain way (based on the form
inputs) so that they are automatically added to the relevant project and such.

Not sure about the scheduling part. I know you can set a "due date", which could serve as a reminder.



On Fri, Jul 11, 2014 at 9:28 AM, Jesse Martinez <[log in to unmask]>
wrote:

> I know of a few colleagues in different orgs who have had good success 
> using Redmine for task delegation (issue tracking) for small internal 
> projects.
>
> I've used JIRA for years and it is extremely flexible and has nice 
> custom workflow controls. Like others have mentioned, it can be 
> overkill for small projects, though.
>
>
> On Fri, Jul 11, 2014 at 11:33 AM, Elizabeth Leonard < 
> [log in to unmask]> wrote:
>
> > What I am really looking for:
> >
> > Example: proquest updates links to its resources. I need to tell my
> people
> > to make that change and I want to be able to see that it was done- 
> > all in one place. I want to put changes on a schedule: when our 
> > Gallery's
> exhibit
> > is over, I want to make sure that the proper person is notified to 
> > change the image on the site that advertises the show.
> >
> > I really hate hunting through all my emails for this stuff, having 
> > to run around to find people and ask them.
> >
> > We use LibGuides as our website, which has an integrated link 
> > checkers,
> so
> > I am not worried as much about that.
> >
> > Does this make sense?
> >
> > Elizabeth
> >
> > -----Original Message-----
> > From: Code for Libraries [mailto:[log in to unmask]] On Behalf 
> > Of Hagedon, Mike - (mhagedon)
> > Sent: Friday, July 11, 2014 11:29 AM
> > To: [log in to unmask]
> > Subject: Re: [CODE4LIB] Software to track website changes?
> >
> > HI Elizabeth,
> > We've had great success (some might say too much!) with Redmine,
> installed
> > locally (we migrated from Trac). We're able to easily involve our 
> > colleagues in issue discussions (collaboration is very important to us).
> It
> > can integrate with email (but maybe you don't want that?), and we've 
> > integrated it with our campus single sign-on. It can be used for 
> > light project management issue tracking, or for support requests 
> > (which sounds more like what you're wanting). We have non-developers 
> > who have requested Redmine projects to track their projects, so it's 
> > useful beyond just tracking website changes.
> >
> > We also use the GitHub issue tracker for our one major open-source 
> > project, and it's great except when it's not flexible enough for 
> > what we want to do.
> >
> > Mike
> > -------------------------------------------------------------------
> >   Mike Hagedon
> >   Web Development Work Team Leader
> >   User Experience Department
> >   University of Arizona Libraries
> >   [log in to unmask]
> > -------------------------------------------------------------------
> >
> > -----Original Message-----
> > From: Code for Libraries [mailto:[log in to unmask]] On Behalf 
> > Of Elizabeth Leonard
> > Sent: Friday, July 11, 2014 6:31 AM
> > To: [log in to unmask]
> > Subject: [CODE4LIB] Software to track website changes?
> >
> > Does anyone have a good way to track requests to make changes to 
> > your website(s)? I would like to be able to put in requests and be 
> > able to
> track
> > if they are done and when, so there's fewer emails flying about.
> >
> > E
> >
> > Elizabeth Leonard
> > Assistant Dean of Information Technologies, Resources Acquisition 
> > and Description Seton Hall University
> > 400 South Orange Avenue
> > South Orange, NJ 07079
> > 973-761-9445
> >
>
>
>
> --
>
> Jesse Martinez
> Web Services Librarian
> O'Neill Library, Boston College
> [log in to unmask]
> 617-552-2509
>