Hi Riley,
GLPI looks cool, and I've heard of it. My particular need was less about tools and more for training and information on how to manage a web development and software engineering team, so the Leading Snowflakes book will be a perfect fit (I think). 

Thanks,
Mike
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  Mike Hagedon
  Web Development Work Team Leader
  User Experience Department
  University of Arizona Libraries
  [log in to unmask]
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-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Riley Childs
Sent: Thursday, July 03, 2014 12:20 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces

GLPI and Spiceworks

I use GLPI to manage software licenses, assets, documentation. Spiceworks is used for network monitoring, device management, and the obligatory help desk. Spiceworks also has a great community that has helped me out.



Spiceworks.com
http://www.glpi-project.org/?lang=en


Riley Childs
Student
Asst. Head of IT Services
Charlotte United Christian Academy
(704) 497-2086
RileyChilds.net
 Sent from my Windows Phone, please excuse mistakes

-----Original Message-----
From: "Hagedon, Mike - (mhagedon)" <[log in to unmask]>
Sent: ‎7/‎3/‎2014 2:49 PM
To: "[log in to unmask]" <[log in to unmask]>
Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces

Code4Lib is awesome. I probably wouldn't have thought to ask Mike's question here, but I just bought Leading Snowflakes because of Francis' answer. Thanks!

Mike

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Francis Kayiwa
Sent: Friday, May 02, 2014 5:35 AM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces

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On 5/2/2014 8:25 AM, Michael Beccaria wrote:
> I'm looking for resources on managing IT departments and 
> infrastructure in an academic environment. Resources that go over high 
> level organization stuff like essential job roles, policies, standard 
> operating procedures, etc.? Anyone know of any good resources out 
> there that they consider useful or essential?


I quite enjoyed reading this book -it comes with video packages etc.,- and I wish it on all my past and future managers. ;-)

http://leadingsnowflakes.com/

Cheers,
./fxk

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