Discovery Service Engineer - Corporate #6110
EBSCO Information Services
Ipswich

EBSCO Information Services (EIS) provides a complete and optimized research
solution comprised of e-journals, e-books, and research databases -- all
combined with the most powerful discovery service to support the information
needs and maximize the research experience of our end-users. Headquartered in
Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader
in our field due to our cutting-edge technology, forward-thinking philosophy,
and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in
Birmingham, AL, is ranked in the top 200 of the nation's largest, privately
held corporations according to Forbes magazine. EBSCO is a company that will
motivate you, inspire you, and allow you to grow. We are looking for the best.
If you are too, we you encourage you to explore our unique opportunities.

  
  
Discovery Service Engineer - Corporate

  
  
EBSCOhost databases and discovery technologies are the most-used, premium
online information resources for tens of thousands of institutions worldwide,
representing millions of end-users. EBSCO Discovery Service™ (EDS) creates a
unified, customized index of an institution's information resources, and an
easy, yet powerful means of accessing all of that content from a single search
box. The ability to create these custom solutions is achieved by harvesting
metadata from both internal (library) and external (database vendors) sources,
and creating a pre-indexed service of unprecedented size, speed, and
customization.

  
  
Primary Responsibilities:

  
  
  
•Regional authoritative expert on technology aspects of platform
functionality, markets, trends◦Strive to be an EDS feature expert. Use the
product(s) frequently and thoroughly. Gain continual knowledge progression of
the technology platform by participating in frequent internal technology
trainings and product strategy sessions.

◦Act as the EDS technology champion for your region. Stay abreast of industry
and technology trends. Conduct market research and competitive intelligence.

◦Flow of feature enhancement requests from the field into Product Management
and the SDLC process.

  
•Pre-sales customer presentations and meetings, and RFIs/RFPs◦Present EDS
technology solutions as well as new releases and future features.

◦Conduct sales presentations, focus groups, and other consultative customer
requirements gathering exercises via frequent web-based and on-site sessions.

◦RFI/RFP support.

  
•Support the trial process and initial post-sales support/nurturing◦Perform
administration and configuration of customer interface profiles, and training
when appropriate.

◦Library web site integration which may include Widget development (small
snippets of HTML and JavaScript code), or use of the EBSCO API within custom
web applications (e.g. PHP).

◦Troubleshoot customer specific issues (e.g. ILS integrations).

◦Assist the Customer Satisfaction team on key accounts.

  
•Relationships◦Establish strong relationships with regional Sales and customer
support teams, as well as existing and prospective customers.

◦Customers' tech gurus at key accounts.

◦Manage relationships with key regional technology partners and vendors, when
necessary.

  
•Create and manage Sales support tools◦Build demos: EDS profiles, library web
site integration samples, localized API app samples (e.g. PHP), widgets (e.g.
HTML/JavaScript mini pages), etc.

◦Create PowerPoint presentations to convey technology concepts.

  
•Author and assist with documentation to support the regional pre-sales
process◦Assist Customer Satisfaction/Success and Marketing with product
marketing deliverables and authoring content for FAQs, Help, customer
communications, and white papers.

  
•Provide regular updates to Discovery Service Engineering management, keeping
the flow of information and lines of communication open.

  
  
Skills

  
  
  
Requirements:

  
  
  
•Minimum three (3) years of progressive experience in Consulting, Product
Management, Sales or related field.

•Language requirement: Must be fluent in English as well as a Native speaker
of Spanish and/or Portuguese

•Minimum three (3) years of experience and excellence in presenting
technology, Internet, or software application products to internal and
external audiences and various levels of Management.

•Minimum two (2) years experience with EBSCOhost products, Integrated Library
Systems(ILS), Institutional Repositories, or other closely related web
applications and/or library technology products.

•B.S. in Computer Science, Library Science, or a related field.

•Ability to travel approximately 60% within to regional and international
locations: customer sites, conferences, and focus groups.

•This position will be based in a home office location with easy airport
access for calling on customers in Latin America

  
  
Preferred Qualifications:

  
  
  
•Expertise in Integrated Library Systems (ILS) products and protocols (e.g.
Z39.50, OpenURL, NCIP).

•Experience with institutional repository software and standards (e.g. OAI-
PMH).

•Experience with portal software (e.g. VuFind, Sharepoint) and programming
with Application Programming Interfaces (API) in a web application language
(e.g. PHP, Ruby, Java, C#, ASP.Net).

•Proficiency in HTML and JavaScript development.

•Proficiency in large data file analysis (e.g. MARC, XML) and manipulation.

•Previous experience with the interface usability habits of universities and
research institutions' various types of users such as students, researchers,
faculty, and librarians.

  
  
About the Customer Satisfaction Department

  
  
  
When you join EBSCO as a Discovery Service Engineer - Corporate, you will
contribute your skills to the Customer Satisfaction
Department. This department provides technical support,
relationship management and customer training. Other
professionals working in the Customer Satisfaction Department include
technical support representatives, customer account specialists, operations
support, training specialists, catalog specialists and more.

  
  
EBSCO Information Services (EIS) is an Equal Opportunity Employer and does not
discriminate against applicants due to race, ethnicity, gender, veteran
status, or on the basis of disability, or any other federal, state or local
protected class. EIS is a drug free workplace.



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