Manager, Software Services – API & Apps
EBSCO Information Services
Ipswich
EBSCO Information Services (EIS) provides a complete and optimized research
solution comprised of e-journals, e-books, and research databases -- all
combined with the most powerful discovery service to support the information
needs and maximize the research experience of our end-users. Headquartered in
Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader
in our field due to our cutting-edge technology, forward-thinking philosophy,
and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in
Birmingham, AL, is ranked in the top 200 of the nation's largest, privately
held corporations according to Forbes magazine. EBSCO is a company that will
motivate you, inspire you, and allow you to grow. We are looking for the best.
If you are too, we you encourage you to explore our unique opportunities.
Manager, Software Services - API & Apps
The Manager, Software Services - API & Apps is a hands-on platform manager
charged with overseeing the integration technologies that EBSCO field
engineers, customers, and partners use to extend the core EBSCO SaaS platform,
EBSCO Discovery Service (EDS). Management responsibilities and deliverables
will be visible via a company App Store web site, Developer's Network web
site, and several internal processes to support the development, adoption, and
scale of apps built using EBSCO APIs and integration technologies.
Primary Responsibilities:
Manage the app development process and roadmap
Apps in this context are best described as small apps, bits of functionality:
widgets, extensions, plugins, samples, demos, etc. Development time is
measured in days and weeks (not months), and developed is done by a virtual
team of field engineers.
•Maintain app backlog; continually vetting and prioritizing in collaboration
with Sales and SaaS Product Management
•Coordinate deliverables of remote contributors
•Establish code review, QA, build and deployment processes; including source
code control via Github
•Utilize Lean and Agile methodologies and tools (e.g. Kanban)
App store
Most apps developed will be exposed via an upcoming "app store". Deployment
processes will involve collaboration with several Ipswich, MA based
departments.
•Work with the Marketing web design and development team to ensure proper
deployment and findability of apps, and perform light content management tasks
(e.g. Expression Engine)
•Interface with Systems & Networking and Engineering teams as necessary given
technology dependencies of select apps
•Work with other Customer Satisfaction groups to support customer setup
processes
Developers Network and EBSCO expert on integration technology
The Developers Network is where customers and partners go for the deep
technical aspects and options of EBSCO's integration technologies and APIs:
documentation, samples, FAQs, user group discussion, etc. Knowing how to
develop against web services APIs is important to the success in this
position.
•Web site ownership; overseeing site features, development, maintenance, and
content creation
•Continual knowledge progression of the technology platform by using the
product(s) and APIs frequently and thoroughly, and participating in internal
training and product strategy sessions
•Collaborate with the API Product Manager on future API enhancements, and
assist the flow of software enhancement requests from the field
•Stay abreast of industry and technology trends, conducting periodic market
research and competitive intelligence
•Establish strong relationships with customer tech gurus at key accounts and
key technology partners
•Review and sometimes author support documentation, product marketing,
customer communications, and white papers
•Bachelors Degree required
•5+ years of Software Product Management, Consulting, Development, QA, or
Technical Support experience 3+ years of programming in HTML, JavaScript, CSS
•2+ years of programming with Application Programming Interfaces (API) Web
Services in a Web Application language (e.g. PHP, Ruby, Java, C#)
•Fluency in written and spoken English
Preferred Qualifications:
•B.S. in Computer Science, Library Science, or a related fieldE
•Experience with Research Databases, Integrated Library Systems (ILS),
Institutional Repositories, ERM and Link Resolvers, Portal software (e.g.
VuFind, SharePoint)
•Experience in a variety of advanced open source Internet technologies (e.g.
Apache, JQuery, XML, JSON, SQL) with an ability to rapidly learn/adapt new
technologies
•Ability to clearly and concisely communicate thoughts and ideas in person,
over the phone, and in written correspondence to small and large groups and to
different management levels and departments within organizations
•Ability to multi-task and work independently while maintaining team
involvement and meeting deadlines and deliverables. Extremely organized,
detail oriented, with strong problem solving and analytical skills
•Experience with User Experience (UX) design and internationalization.
Including usability habits of universities and research institutions' various
types of users such as students, researchers, faculty, and librarians
About the Customer Satisfaction Department
When you join EBSCO as a Manager, Software Services - API & Apps, you will
contribute your skills to the Customer Satisfaction Department in Ipswich,
MA. This department provides technical support,
relationship management and customer training. Other
professionals working in the Customer Satisfaction Department include
technical support representatives, customer account specialists, operations
support, training specialists, catalog specialists and more.
EBSCO Information Services (EIS) is an Equal Opportunity Employer and does not
discriminate against applicants due to race, ethnicity, gender, veteran
status, or on the basis of disability, or any other federal, state or local
protected class. EIS is a drug free workplace.
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