User Technology Support Specialist
Swarthmore College
Swarthmore

The McCabe Library is seeking a customer service-oriented user technology
services specialist to join its Public Services group and partner with the ITS
Client Services Team. The position resides in the Libraries
and reports to the Head of Access and Lending Services in the Libraries with a
dotted line to the Head of Client Services in Information Technology Services.
S/he is responsible for providing all technical support for public computing
in the three main libraries as well as in the Black Cultural
Center. This work includes, but is not limited to,
assistance to users of desktop and mobile devices, printing, scanning,
multimedia equipment and microforms equipment. The User Technology Support
Specialist is also responsible for installing, configuring and troubleshooting
software and hardware issues that arise. Qualifications: Bachelor's degree and
2-4 years of experience in information technology services; Strong technical
skills in Windows and Macintosh, basic skills in networked and wireless
technologies and experience in troubleshooting of computer hardware, printers,
scanners, mobile technologies; Strong analytical, organizational and problem-
solving skills; Must be proactive in his/her approach to customer service;
Swarthmore College actively seeks and welcomes applications from candidates
with exceptional qualifications, particularly those with demonstrable
commitments to a more inclusive society and world. Swarthmore College is an
Equal Opportunity Employer. Women and minorities are encouraged to apply.



Brought to you by code4lib jobs: http://jobs.code4lib.org/job/17759/
To post a new job please visit http://jobs.code4lib.org/