IT Network Manager
Boston Public Library
A leading American historian has called the Boston Public Library (BPL) one of
the five great libraries of the world. Over 3.5 million people visit the
Boston Public Library every year to use its collection of twenty two million
books, maps, manuscripts, photographs, prints, drawings and other items.
Another eight million people connect with the BPL through its website
www.bpl.org to use its services and the growing collection of electronic
resources, downloadable media and digitized rare books, maps and manuscripts.
Among its preeminent collections, the BPL holds a First Folio by William
Shakespeare; original music scores by Mozart, Prokofiev and others; and the
personal library of President John Adams. In addition, the
BPL is home to the renowned Norman B. Leventhal Map Center, which includes
over 200,000 historic maps and 5,000 atlases from all over the
world. Over 10,000 programs and classes attract thousands
of residents from across diverse neighborhoods and cultural groups. Award
winning online and in-library homework assistance sessions, literacy classes,
author programs and computer training sessions are also a popular draw.
The BPL is a department of the municipal government of Boston and a statutory
charitable organization governed by a board of nine Trustees appointed by the
The Boston Public Library is accepting applications for theInformation
Technology (IT) Network Manager to lead the network team and manage the
network and telecommunications infrastructure, and provide network
architecture, IT security, and high level network/security problem resolution
expertise: to ensure a functioning and optimal computing infrastructure across
the Boston Public Library's branch library locations, the central library and
its departments, across both internal and public computing programs and
services, and encompassing all online and onsite IT services.
The IT Network Manager directly manages the network staff. The IT Network
Manager will act internally and externally for the IT department as the deputy
CTO as needed and on tasks and projects as assigned. This role will work
closely and collaboratively with the Server, Help Desk, Web Services and
Applications Managers in particular to ensure a well-coordinated delivery of
IT services to internal and external customers. This role is also responsible
for the on-call schedule, team scheduling, oversees personnel, and
participates in strategic and budgetary planning procedures, including BPL's
participation in the Federal eRate program. This is both a hands-on technical
and managerial position. The position is also expected to maintain currency in
cutting edge network and security technology and service delivery models, and
provide appropriate leadership to BPL's IT department in this area.
The IT Network Manager is responsible for maintaining the Data Center and
Network inventory; for procuring, supporting and delivering maintenance for
included equipment and software licenses and contracts. They maintain vendor
relationships with key service providers that support and provide technology
and network services for the BPL infrastructure.
This role is responsible for the optimal operation of all network and
telecommunications environments. It is also responsible for escalation
management from technical support and directly from partner organizations that
consume services, and does so with a focus on maintaining high levels of
availability and recoverability.
Salary: $72,585 - $97,996, DOQ. Competitive benefits.
Education - Bachelor's Degree, and Cisco Certification (CCNA/CCNP) or
equivalent, required; Industry Standard Security Certification (eg. CISSP),
preferred. In exceptional instances, specialized education, training and/or
experience may be substituted for part or all of the educational requirements.
Experience - Minimum of at least three years of managing staff in a network
support function, plus at least five years of direct technology-related
experience in the network (routers, switches, services) and/or
telecommunications area (ATM, Frame relay, PRI, MPLS, Fiber Networks & VOIP,
PBX Systems); experience in troubleshooting hardware, software and ability to
diagnose and provide solutions within the IT infrastructure environment.
Requirements -Position schedule may require working evenings and weekends.
Demonstrated ability to accept responsibility, work under pressure and to
interact positively and efficiently with the public. Demonstrated superior
customer service skills; ability to communicate clearly and in a concise
manner, superior work habits, ability to prioritize work, strong
organizational skills, and good mechanical aptitude. Ability to manage and
lead people, to hire, motivate, and separate from staff successfully, to work
in a changing progressive environment. Demonstrated ability to problem-solve,
time management and supervise peers and subordinates.
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