LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  March 2015

CODE4LIB March 2015

Subject:

Re: code4lib registration repercussions?

From:

Jenn Riley <[log in to unmask]>

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Fri, 13 Mar 2015 16:42:30 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (236 lines)

I think Mark is on to something. Was this one of the years CODE4LIB used
DLF for registration? I recall DLF having a similar issue due to the
company they contracted with for registration a few years back - at least
one DLF registrant got caught out by it. As I recall, DLF changed
registration vendors after that. Louisa should be able to confirm and as
Mark says, provide moire information.

Jenn

-----------------------------------
Jenn Riley
Associate Dean, Digital Initiatives | Vice Doyenne, Initiatives numériques

McGill University Library | Bibliothèque Université McGill
3459 McTavish Street | 3459, rue McTavish
Montreal, QC, Canada H3A 0C9 | Montréal (QC) Canada  H3A 0C9

(514) 398-3642
[log in to unmask]






On 2015-03-13 11:41 AM, "Mark A. Matienzo" <[log in to unmask]> wrote:

>Becky, Brad,
>
>I passed on links to this thread to Louisa Kwasigroch at DLF, who may be
>able to let you know if any other registered attendees had this issue.
>
>Cheers,
>Mark
>
>--
>Mark A. Matienzo <[log in to unmask]>
>Director of Technology, Digital Public Library of America
>
>On Fri, Mar 13, 2015 at 11:26 AM, Becky Yoose <[log in to unmask]> wrote:
>
>> Hi Brad,
>>
>> If there was an option for an annual subscription for ACTIVE as part of
>>the
>> registration process, I'm wondering why this wasn't brought up during
>>the
>> registration period. What you are describing would have been suspicious
>>to
>> anyone signing up for the conference.
>>
>> If I remember correctly, DLF was the one who handled the fiances for
>>2013,
>> so if someone from DLF is on the list, can they doublecheck to see if
>>there
>> was anything like Brad described below?
>>
>> Thanks,
>> Becky
>>
>> On Fri, Mar 13, 2015 at 10:17 AM, Brad Busenius <[log in to unmask]>
>> wrote:
>>
>> > They are separate charges. WithdrawalACT*Council is probably the
>>charge
>> > for the conference. I probably have that one too. The Active charge
>>came
>> > later as an annual subscription. They used the conference registration
>> as a
>> > way to trick people into opting in to their unrelated service. I
>>assume
>> > most people noticed this and opted out. I did not notice and therefore
>> did
>> > not opt out. That's what I think happened, anyhow. I am looking for
>> > confirmation on this. I've had to piece things together.
>> >
>> > Brad
>> >
>> > On 3/12/15 7:48 PM, Becky Yoose wrote:
>> >
>> >> A follow-up - the charge name that is listed on my statement for 2013
>> >> registration is WithdrawalACT*Council on Library which is different
>>than
>> >> what you have listed in your statement. :-(
>> >>
>> >> Thanks,
>> >> Becky
>> >>
>> >> Sent from the ball and chain
>> >> On Mar 12, 2015 7:22 PM, "Becky Yoose" <[log in to unmask]> wrote:
>> >>
>> >>  Hello Brad,
>> >>>
>> >>> I'm sorry to hear about the suspicious charges! Per your request, I
>> >>> checked the history of the the account I used to pay for 2013 and
>>did
>> not
>> >>> find a reoccurring charge like the one you described. I wonder what
>> >>> happened with your account...
>> >>>
>> >>> Thanks,
>> >>> Becky
>> >>>
>> >>> Sent from the ball and chain
>> >>> On Mar 12, 2015 7:09 PM, "Brad Busenius" <[log in to unmask]>
>> wrote:
>> >>>
>> >>>  Hi everybody,
>> >>>>
>> >>>> I hope this is the right place to inquire about this. I have some
>> >>>> information about a possible problem with the company handling
>> >>>> registration
>> >>>> for code4lib. I recently noticed a suspicious charge on my credit
>>card
>> >>>> for
>> >>>> the amount of $64.95. The charge showed up as ACT*ACTIVE-NETWORK.
>> After
>> >>>> some investigation I found out this was from a company called
>>ACTIVE
>> >>>> Network, LLC. Apparently this company handles registration for
>>events.
>> >>>>
>> >>>> To my dismay I found out that I had been charged for this annually
>> since
>> >>>> 2013. I'm very embarrassed that 1. I didn't notice this during the
>> >>>> registration process and 2. I didn't catch the charges earlier.
>> Anyhow,
>> >>>> after a quick email search I found something surprising; I had
>> received
>> >>>> emails from this company at my /work/ email address. I never
>>noticed
>> the
>> >>>> emails because they looked like junkmail, however, upon reviewing
>> them I
>> >>>> discovered that at some point I had supposedly registered for a
>>free
>> >>>> trial
>> >>>> that ended after a month, at which point I was automatically
>>enrolled
>> >>>> into
>> >>>> an annual subscription. Needless to say, I//did /not/ ever sign up
>>for
>> >>>> any
>> >>>> trial or subscription, at least not to my knowledge.
>> >>>>
>> >>>> Since I have only used my personal credit card for work purposes 3
>> >>>> times,
>> >>>> it was easy to tie this to code4lib 2013. I looked at my receipt
>>for
>> >>>> code4lib 2013 and saw that something called RegOnline (owned by
>>Lanyon
>> >>>> Solutions Inc) was used to process my event registration. Though
>>I'm
>> not
>> >>>> sure this is the same company, RegOnline, Lanyon Solutions Inc, and
>> >>>> ACTIVE
>> >>>> Network, LLC all share the same physical address. I suspect these
>> three
>> >>>> companies are one and the same and will refer to them as ACTIVE
>> Network,
>> >>>> LLC for the rest of this email.
>> >>>>
>> >>>> I did a little investigating and found out that ACTIVE Network,
>>LLC.
>> >>>> uses
>> >>>> unscrupulous business practices to trick people into singing up for
>> >>>> their
>> >>>> annual subscription. The crux of this is an "automatic opt-in" they
>> >>>> employ
>> >>>> while processing enrollments for third parties. Though I'm very
>> >>>> embarrassed
>> >>>> I didn't catch this, in my own defense I wasn't expecting it while
>> >>>> registering for an academic conference. I'm not blaming anyone nor
>>am
>> I
>> >>>> angry with anyone on this list. I only send this email to inquire
>>and
>> >>>> inform:
>> >>>>
>> >>>> 1. To see if anyone else has had a similar experience.
>> >>>> 2. To warn other people from code4lib to check their bank
>>statements.
>> >>>> 3. To plead with the community to stop using ACTIVE Network, LLC
>>and
>> >>>>     anything affiliated with them for registration.
>> >>>>
>> >>>> Let me be frank for a moment. ACTIVE Network, LLC engages in highly
>> >>>> unethical business practices. I did not intend to enroll in any
>>annual
>> >>>> subscriptions when I registered for code4lib and I never would have
>> >>>> agreed
>> >>>> to anything of the sort had I noticed what was happening.
>> Additionally,
>> >>>> the
>> >>>> subscription isn't at all relevant to code4lib. I'm not even sure
>>what
>> >>>> value is being provided by the subscription. I think it has
>>something
>> >>>> to do
>> >>>> with coupons for outdoor exercise equipment but I'm not even sure.
>> Also,
>> >>>> these guys are bad. They lost class action lawsuits in Iowa and
>> >>>> Vermont. In
>> >>>> fact, this whole thing is just bad all around. Since noticing the
>> >>>> fraudulent charges this morning, I've already disputed them with my
>> bank
>> >>>> and filed a formal complaint against ACTIVE Network, LLC with the
>> better
>> >>>> business bureau. Apparently I'm not the only one:
>> >>>>
>> >>>> 1. http://www.outsideonline.com/fitness/bodywork/the-fit-list/
>> >>>> Active-Network-Consumer-Complaints.html
>> >>>> 2. 
>>http://www.yelp.com/biz/active-network-san-diego?sort_by=date_desc
>> >>>> 3. http://legalnewsline.com/news/253622-active-network-will-
>> >>>> pay-160k-to-consumers-after-action-by-vermont-ag
>> >>>> 4. https://encrypted.google.com/search?hl=en&q=Iowa%20ACTIVE%
>> >>>> 20Network%2C%20LLC#hl=en&q=Active+Network+scam
>> >>>>
>> >>>> I apologize if I've made an error in my investigation or if I've
>>done
>> >>>> something inappropriate by emailing this list. I can't imagine that
>> >>>> anyone
>> >>>> would have intended anything like this but I thought you should
>>all be
>> >>>> aware.
>> >>>>
>> >>>> Sincerely,
>> >>>>
>> >>>> Brad Busenius
>> >>>> Web Administrator
>> >>>> The University of Chicago Library
>> >>>> (773) 702-4391
>> >>>>
>> >>>>
>>

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
August 2023
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager