Yes, they are mainly for marathons and such, however, apparently they do
some other things too. The registration was done with the RegOnline
software which is owned by Lanyon Solutions Inc. Both of these entities
share the same address with Active. I found this press release from Acitve:
Active, might be okay for people who seek out their subscription and
actually use their discounts or whatever it is they're offering. I don't
know about that. The issue I'm trying to shed light on is their
unscrupulous signup process and their [unintended?] association with
code4lib. It was not appropriate that I could signup for a paid annual
subscription for their services while registering for an academic
conference. That should not have even been a possibility.
The majority of people probably avoided this during registration, as
they should have since we all need to be careful when paying for
anything online nowadays, however, it's always possible that somebody
might miss something like this. In my case, I was distracted, busy, and
inundated with emails while registering. Perhaps I made a mistake but it
shouldn't have been an option in the first place.
The University of Chicago Library
On 3/12/15 7:43 PM, Riley Childs wrote:
> ACTIVE is a company that handles sports event registration, unless code4lib had some sort of Athletic component I doubt that they were involved with this unknown charge and they are an upstanding company in my dealings with them though HyTek Team/Meet Manager.
> All in all I didn't investigate myself, but my dealings with ACTIVE have always been good.
> Sent from my Windows Phone
> Riley Childs
> Charlotte United Christian Academy
> Library Services Administrator
> IT Services Administrator
> (704) 537-0331x101
> (704) 497-2086
> I use Lync (select External Contact on any XMPP chat client)
> CONFIDENTIALITY NOTICE: This email and any files transmitted with it are the property of Charlotte United Christian Academy. This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information that is privileged and/or exempt from disclosure under applicable law. If you are not one of the named original recipients or have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. This email is also subject to copyright. No part of it nor any attachments may be reproduced, adapted, forwarded or transmitted without the written consent of the copyright [log in to unmask]
> From: Brad Busenius<mailto:[log in to unmask]>
> Sent: ý3/ý12/ý2015 8:09 PM
> To: [log in to unmask]<mailto:[log in to unmask]>
> Subject: [CODE4LIB] code4lib registration repercussions?
> Hi everybody,
> I hope this is the right place to inquire about this. I have some
> information about a possible problem with the company handling
> registration for code4lib. I recently noticed a suspicious charge on my
> credit card for the amount of $64.95. The charge showed up as
> ACT*ACTIVE-NETWORK. After some investigation I found out this was from a
> company called ACTIVE Network, LLC. Apparently this company handles
> registration for events.
> To my dismay I found out that I had been charged for this annually since
> 2013. I'm very embarrassed that 1. I didn't notice this during the
> registration process and 2. I didn't catch the charges earlier. Anyhow,
> after a quick email search I found something surprising; I had received
> emails from this company at my /work/ email address. I never noticed the
> emails because they looked like junkmail, however, upon reviewing them I
> discovered that at some point I had supposedly registered for a free
> trial that ended after a month, at which point I was automatically
> enrolled into an annual subscription. Needless to say, I//did /not/ ever
> sign up for any trial or subscription, at least not to my knowledge.
> Since I have only used my personal credit card for work purposes 3
> times, it was easy to tie this to code4lib 2013. I looked at my receipt
> for code4lib 2013 and saw that something called RegOnline (owned by
> Lanyon Solutions Inc) was used to process my event registration. Though
> I'm not sure this is the same company, RegOnline, Lanyon Solutions Inc,
> and ACTIVE Network, LLC all share the same physical address. I suspect
> these three companies are one and the same and will refer to them as
> ACTIVE Network, LLC for the rest of this email.
> I did a little investigating and found out that ACTIVE Network, LLC.
> uses unscrupulous business practices to trick people into singing up for
> their annual subscription. The crux of this is an "automatic opt-in"
> they employ while processing enrollments for third parties. Though I'm
> very embarrassed I didn't catch this, in my own defense I wasn't
> expecting it while registering for an academic conference. I'm not
> blaming anyone nor am I angry with anyone on this list. I only send this
> email to inquire and inform:
> 1. To see if anyone else has had a similar experience.
> 2. To warn other people from code4lib to check their bank statements.
> 3. To plead with the community to stop using ACTIVE Network, LLC and
> anything affiliated with them for registration.
> Let me be frank for a moment. ACTIVE Network, LLC engages in highly
> unethical business practices. I did not intend to enroll in any annual
> subscriptions when I registered for code4lib and I never would have
> agreed to anything of the sort had I noticed what was happening.
> Additionally, the subscription isn't at all relevant to code4lib. I'm
> not even sure what value is being provided by the subscription. I think
> it has something to do with coupons for outdoor exercise equipment but
> I'm not even sure. Also, these guys are bad. They lost class action
> lawsuits in Iowa and Vermont. In fact, this whole thing is just bad all
> around. Since noticing the fraudulent charges this morning, I've already
> disputed them with my bank and filed a formal complaint against ACTIVE
> Network, LLC with the better business bureau. Apparently I'm not the
> only one:
> 1. http://www.outsideonline.com/fitness/bodywork/the-fit-list/Active-Network-Consumer-Complaints.html
> 2. http://www.yelp.com/biz/active-network-san-diego?sort_by=date_desc
> 3. http://legalnewsline.com/news/253622-active-network-will-pay-160k-to-consumers-after-action-by-vermont-ag
> 4. https://encrypted.google.com/search?hl=en&q=Iowa%20ACTIVE%20Network%2C%20LLC#hl=en&q=Active+Network+scam
> I apologize if I've made an error in my investigation or if I've done
> something inappropriate by emailing this list. I can't imagine that
> anyone would have intended anything like this but I thought you should
> all be aware.
> Brad Busenius
> Web Administrator
> The University of Chicago Library
> (773) 702-4391