They are separate charges. WithdrawalACT*Council is probably the charge
for the conference. I probably have that one too. The Active charge came
later as an annual subscription. They used the conference registration
as a way to trick people into opting in to their unrelated service. I
assume most people noticed this and opted out. I did not notice and
therefore did not opt out. That's what I think happened, anyhow. I am
looking for confirmation on this. I've had to piece things together.
Brad
On 3/12/15 7:48 PM, Becky Yoose wrote:
> A follow-up - the charge name that is listed on my statement for 2013
> registration is WithdrawalACT*Council on Library which is different than
> what you have listed in your statement. :-(
>
> Thanks,
> Becky
>
> Sent from the ball and chain
> On Mar 12, 2015 7:22 PM, "Becky Yoose" <[log in to unmask]> wrote:
>
>> Hello Brad,
>>
>> I'm sorry to hear about the suspicious charges! Per your request, I
>> checked the history of the the account I used to pay for 2013 and did not
>> find a reoccurring charge like the one you described. I wonder what
>> happened with your account...
>>
>> Thanks,
>> Becky
>>
>> Sent from the ball and chain
>> On Mar 12, 2015 7:09 PM, "Brad Busenius" <[log in to unmask]> wrote:
>>
>>> Hi everybody,
>>>
>>> I hope this is the right place to inquire about this. I have some
>>> information about a possible problem with the company handling registration
>>> for code4lib. I recently noticed a suspicious charge on my credit card for
>>> the amount of $64.95. The charge showed up as ACT*ACTIVE-NETWORK. After
>>> some investigation I found out this was from a company called ACTIVE
>>> Network, LLC. Apparently this company handles registration for events.
>>>
>>> To my dismay I found out that I had been charged for this annually since
>>> 2013. I'm very embarrassed that 1. I didn't notice this during the
>>> registration process and 2. I didn't catch the charges earlier. Anyhow,
>>> after a quick email search I found something surprising; I had received
>>> emails from this company at my /work/ email address. I never noticed the
>>> emails because they looked like junkmail, however, upon reviewing them I
>>> discovered that at some point I had supposedly registered for a free trial
>>> that ended after a month, at which point I was automatically enrolled into
>>> an annual subscription. Needless to say, I//did /not/ ever sign up for any
>>> trial or subscription, at least not to my knowledge.
>>>
>>> Since I have only used my personal credit card for work purposes 3 times,
>>> it was easy to tie this to code4lib 2013. I looked at my receipt for
>>> code4lib 2013 and saw that something called RegOnline (owned by Lanyon
>>> Solutions Inc) was used to process my event registration. Though I'm not
>>> sure this is the same company, RegOnline, Lanyon Solutions Inc, and ACTIVE
>>> Network, LLC all share the same physical address. I suspect these three
>>> companies are one and the same and will refer to them as ACTIVE Network,
>>> LLC for the rest of this email.
>>>
>>> I did a little investigating and found out that ACTIVE Network, LLC. uses
>>> unscrupulous business practices to trick people into singing up for their
>>> annual subscription. The crux of this is an "automatic opt-in" they employ
>>> while processing enrollments for third parties. Though I'm very embarrassed
>>> I didn't catch this, in my own defense I wasn't expecting it while
>>> registering for an academic conference. I'm not blaming anyone nor am I
>>> angry with anyone on this list. I only send this email to inquire and
>>> inform:
>>>
>>> 1. To see if anyone else has had a similar experience.
>>> 2. To warn other people from code4lib to check their bank statements.
>>> 3. To plead with the community to stop using ACTIVE Network, LLC and
>>> anything affiliated with them for registration.
>>>
>>> Let me be frank for a moment. ACTIVE Network, LLC engages in highly
>>> unethical business practices. I did not intend to enroll in any annual
>>> subscriptions when I registered for code4lib and I never would have agreed
>>> to anything of the sort had I noticed what was happening. Additionally, the
>>> subscription isn't at all relevant to code4lib. I'm not even sure what
>>> value is being provided by the subscription. I think it has something to do
>>> with coupons for outdoor exercise equipment but I'm not even sure. Also,
>>> these guys are bad. They lost class action lawsuits in Iowa and Vermont. In
>>> fact, this whole thing is just bad all around. Since noticing the
>>> fraudulent charges this morning, I've already disputed them with my bank
>>> and filed a formal complaint against ACTIVE Network, LLC with the better
>>> business bureau. Apparently I'm not the only one:
>>>
>>> 1. http://www.outsideonline.com/fitness/bodywork/the-fit-list/
>>> Active-Network-Consumer-Complaints.html
>>> 2. http://www.yelp.com/biz/active-network-san-diego?sort_by=date_desc
>>> 3. http://legalnewsline.com/news/253622-active-network-will-
>>> pay-160k-to-consumers-after-action-by-vermont-ag
>>> 4. https://encrypted.google.com/search?hl=en&q=Iowa%20ACTIVE%
>>> 20Network%2C%20LLC#hl=en&q=Active+Network+scam
>>>
>>> I apologize if I've made an error in my investigation or if I've done
>>> something inappropriate by emailing this list. I can't imagine that anyone
>>> would have intended anything like this but I thought you should all be
>>> aware.
>>>
>>> Sincerely,
>>>
>>> Brad Busenius
>>> Web Administrator
>>> The University of Chicago Library
>>> (773) 702-4391
>>>
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