I am interested in the demo too. A webinar would be good.
Thanks.
Jenny
Jenny Jing
Information Systems Librarian
Discovery Systems
Queen’s University Library
Kingston ON, K7L 5C4
[log in to unmask]
613-533-6000 x 75302
-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Doreen Herold
Sent: April-09-15 4:12 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Managing internal documentation
Hi Gary,
I'd be interested in a demo of it. And I think I have a couple of staff that would also be inspired by your model. I wonder if that could be a good webinar to provide? Does CODE4LIB ever host such events?
Doreen
On Thu, Apr 9, 2015 at 3:32 PM, Gary Thompson <[log in to unmask]> wrote:
> The Digital Initiatives and IT (DIIT) department at the UCLA Library
> transformed the way we work over the last 6 years after implementing
> Confluence. We've got two teams of developers (3 focused on the
> Digital Library, 6 on everything else), a team of 4 Digital Library
> project managers, and an operations staff of 18,; we all rely on the
> wiki. It has proved essential after a couple of recent staff departures.
>
> Confluence supports the basic wiki model of linked and tagged
> documents, but allows people who like to hierarchy to organize content
> in a tree. We make heavy use of the /metadata-list/ macro to format
> the structure, and generate views or lists of content (e.g., lists of
> serves, vendors, projects, etc) controlled by labels (i.e., tags)
> using the /metadata-report/ macro. We use tagging to indicate project
> status (definition, planning, execution), type of content
> (server-logs, specifications), or technology (voyager, drupal).
>
> We're running our own service; Atlassian on-demand was not an option
> when we started. If we weren't using local LDAP authentication, we
> might consider migrating to a hosted service. I suspect that we will
> eventually move to hosted Confluence, but it's not currently a priority.
>
> The wiki became so integral to the way we work that we decided to
> replace our old ticketing system (FootPrints) with Jira to take
> advantage of the integration.
>
> Our DIIT implementation was so successful that other Library
> departments and locations are starting to use it, some in very
> sophisticated ways. For example, a cross-department digitization team
> uses it to accept requests, prioritize the work, and track progress.
>
> I would be happy to show anyone who is interested how we use it. A
> colleague and I considered writing a Code4Lib Journal article on our
> project management methodology, but that article didn't get focus.
> This question -- and my answer -- may motivate me to get it done.
>
> Cheers,
>
> /-- -- Gary Thompson
> -- Head of Software Development & Project Management
> -- Digital Initiatives & Information Technology
> -- UCLA Library
> -- 390 Powell
> -- voice: 310.206.5652
> --/
>
>
>
> On 4/9/2015 11:40 AM, Scott Williams wrote:
>
>> Apologizes for cross-posting
>> ###
>>
>> Hi all --
>>
>> We are investigating several software platforms for creating and
>> managing internal documentation and wanted to see what experiences
>> others have had with these packages.
>>
>> We are evaluating
>> * MadCap Flare
>> * Adobe RoboHelp
>> * Confluence
>>
>> Our initial goals for these systems are to replace or augment our
>> existing documentation strategy, which is a mix of private Google
>> sites, SharePoint and Word docs. We are starting with our IT
>> department but hope to include other user groups over time.
>>
>> Things we like:
>> * SVN control with MapCap and RoboHelp. However, we have run into
>> problems with both of their implementations
>> * Write once publish everywhere functionality
>> * HTML5 support with WebHelp Plus
>> * Context aware searching
>> * Easily export and share documentation externally (PDF)
>> * Consistent theming and styling across all the documentation
>> * User/group security management for hiding more sysadmin
>> documentation
>>
>> Things we don't like
>> * Windows only (MadCap and RoboHelp)
>> * WebHelp requires IIS (?)
>> * Limited functionality with the hosted version of Confluence
>>
>>
>> What are people using to manage their internal
>> systems/architecture/application documentation? Are there other
>> products we should be considering?
>>
>> Many thanks,
>> Scott
>>
>> ----
>> Scott Williams
>> Data & Database Administrator
>> Yale University Art Gallery
>>
>
--
Doreen Herold
Manager, Library Technical Services
Lehigh University
Library & Technology Services
30 Library Drive - Bethlehem, PA - 18015
610.758.3040 - [log in to unmask]
http://library.lehigh.edu
Library Technical Services Wiki <https://confluence.cc.lehigh.edu/x/SQAR>
|