Library IT Support Technician
University of California, Santa Cruz
Under the direct supervision of the Library IT Manager, the Library IT Support
Technician supports the public computing environments in the UCSC Libraries.
In addition, the position supports administrative workstations and specialized
IT solutions within the library. The Library IT Support Technician engages
with administrative staff, students, faculty and the general public in support
of Library IT operations. This position is part of the ITS division and shall
also work on efforts outside the scope of Library IT Operations where needs,
capacity and skill-sets align.
Thorough knowledge and experience supporting Macintosh and / or Windows
Strong interpersonal skills and the ability to work with a diverse population
of students, staff and faculty.
Ability to work in an environment with multiple priorities, frequent
interruptions and competing demands.
Experience supporting standard productivity software and functionality such as
MS-Office, e-mail clients, Google apps, local and network printing.
Experience working with central management tools for the deployment and
maintenance of a distributed computing environment.
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