Hi Gary,

I'd be interested in a demo of it.  And I think I have a couple of staff
that would also be inspired by your model.  I wonder if that could be a
good webinar to provide?  Does CODE4LIB ever host such events?

Doreen

On Thu, Apr 9, 2015 at 3:32 PM, Gary Thompson <[log in to unmask]> wrote:

> The Digital Initiatives and IT (DIIT) department at the UCLA Library
> transformed the way we work over the last 6 years after implementing
> Confluence.  We've got two teams of developers (3 focused on the Digital
> Library, 6 on everything else), a team of 4 Digital Library project
> managers, and an operations staff of 18,; we all rely on the wiki. It has
> proved essential after a couple of recent staff departures.
>
> Confluence supports the basic wiki model of linked and tagged documents,
> but allows people who like to hierarchy to organize content in a tree. We
> make heavy use of the /metadata-list/ macro to format the structure, and
> generate views or lists of content (e.g., lists of serves, vendors,
> projects, etc) controlled by labels (i.e., tags) using the
> /metadata-report/ macro. We use tagging to indicate project status
> (definition, planning, execution), type of content (server-logs,
> specifications), or technology (voyager, drupal).
>
> We're running our own service; Atlassian on-demand was not an option when
> we started. If we weren't using local LDAP authentication, we might
> consider migrating to a hosted service. I suspect that we will eventually
> move to hosted Confluence, but it's not currently a priority.
>
> The wiki became so integral to the way we work that we decided to replace
> our old ticketing system (FootPrints) with Jira to take advantage of the
> integration.
>
> Our DIIT implementation was so successful that other Library departments
> and locations are starting to use it, some in very sophisticated ways. For
> example, a cross-department digitization team uses it to accept requests,
> prioritize the work, and track progress.
>
> I would be happy to show anyone who is interested how we use it. A
> colleague and I considered writing a Code4Lib Journal article on our
> project management methodology, but that article didn't get focus. This
> question -- and my answer -- may motivate me to get it done.
>
> Cheers,
>
> /-- -- Gary Thompson
> -- Head of Software Development & Project Management
> -- Digital Initiatives & Information Technology
> -- UCLA Library
> -- 390 Powell
> -- voice: 310.206.5652
> --/
>
>
>
> On 4/9/2015 11:40 AM, Scott Williams wrote:
>
>> Apologizes for cross-posting
>> ###
>>
>> Hi all --
>>
>> We are investigating several software platforms for creating and managing
>> internal documentation and wanted to see what experiences others have had
>> with these packages.
>>
>> We are evaluating
>> * MadCap Flare
>> * Adobe RoboHelp
>> * Confluence
>>
>> Our initial goals for these systems are to replace or augment our existing
>> documentation strategy, which is a mix of private Google sites, SharePoint
>> and Word docs. We are starting with our IT department but hope to include
>> other user groups over time.
>>
>> Things we like:
>> * SVN control with MapCap and RoboHelp. However, we have run into problems
>> with both of their implementations
>> * Write once publish everywhere functionality
>> * HTML5 support with WebHelp Plus
>> * Context aware searching
>> * Easily export and share documentation externally (PDF)
>> * Consistent theming and styling across all the documentation
>> * User/group security management for hiding more sysadmin documentation
>>
>> Things we don't like
>> * Windows only (MadCap and RoboHelp)
>> * WebHelp requires IIS (?)
>> * Limited functionality with the hosted version of Confluence
>>
>>
>> What are people using to manage their internal
>> systems/architecture/application documentation? Are there other products
>> we
>> should be considering?
>>
>> Many thanks,
>> Scott
>>
>> ----
>> Scott Williams
>> Data & Database Administrator
>> Yale University Art Gallery
>>
>


-- 
Doreen Herold
Manager, Library Technical Services
Lehigh University
Library & Technology Services
30 Library Drive - Bethlehem, PA - 18015
610.758.3040 - [log in to unmask]
http://library.lehigh.edu
Library Technical Services Wiki <https://confluence.cc.lehigh.edu/x/SQAR>